Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Church View Nursing Home.
Annual service review
Name of Service: Church View Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Herring Date of this annual service review: 1 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Thompson Street Norton Stockton-on-Tees TS18 2NY 01642802490 01642802491 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Teesside Health Care Limited Number of places (if applicable): Under 65 Over 65 0 47 47 0 23 service users who require nursing care can be admitted to the home from age 55 . This variation to age is for one named individual, until such a time as the placement is no longer required. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Church View Nursing Home is registered to provide personal and nursing care to fortyseven older people. The home is situated on Thompson Street in Stockton, and is close to the town centre and other local amenities. The home is a modern, two storey, purpose built facility, which is divided into two units. The ground floor of the home accommodates a maximum number of twenty-three people who require nursing care, and the first floor of the home accommodates a maximum number of twenty-four people who require personal care. Each unit has a lounge, dining area and lounge designated for those people who wish to smoke. All bedrooms are single in nature and
Annual Service Review Page 2 of 6 provide ensuite facilities, which comprises of a toilet and hand washbasin. All bedrooms meet space requirements of National Minimum Standards. There is a car park to the front of the home and a pleasant enclosed garden/patio area to the rear, for people to use. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Information we have about how the service has managed any complaints. The previous key inspection report of 30 January 2008. The previous Annual Service Review of 22 January 2009. Brief discussion with the manager of the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and other information we had about the service and our judgement is that Church View Nursing Home continues to provide a good service to people who live there. The AQAA detailed improvements that had been made within the last twelve months. These improvements included, new furniture, bedrooms being enlarged with the building of bay windows, all bedroom carpets and soft furnishings have been replaced. The AQAA also clearly details areas that could be developed further, these developments included more outings, to complete the gold star award to a high standard and to become a dignity champion along with continued improvement in communication with residents, families and staff. We sent surveys to the home to distribute to people who live there, to staff and to visiting health professionals. We received five completed surveys from people living at Church View. The surveys showed overall satisfaction with the service and care provided. We received four surveys from staff who work at the home, they indicated that they had the information they needed to care and support people and that appropriate training takes place. Annual Service Review Page 4 of 6 Of what the service does well, people living at the home said, The home cares for me well. Staff are professional and approachable, nursing care is excellent, matron and deputy are very good clinically and managerially. Welcoming atmosphere, just like home from home. Staff also made comments about what the service does well, they said, Chuchview look after residents very well. Their care is always top of list. The home is always clean. Staff are hardworing and friendly. The home has a varied range of clients, we always cater to their needs both in care and nutrition. Of what could be improved, both staff and people living at the home thought more opportunities for activities and outings would be good. The manager had identified this in the AQAA as an area for improvement. Other comments made by people living at Churchview included, Churchview is a very happy and homely nursing home, well managed by a caring matron and her staff. All aspects of a nursing home cleanlinees, nursing, caring, good good etc being first class. It is a home with family and friends. The AQAA detailed that there had been five complaints within the last twelve months, two of which were upheld and none of the investigations are outstanding. It was detailed in respect of complaints that all complaints are taken seriously and investigated and that there is the use of an independant advocate service should it be needed. People who had completed the surveys indicated that they Churchview continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. This annual service review has shown that Church View Nursing Home continues to offer the people who live there a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29 January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
