Care Home: Clarendon House

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Annual service review Name of Service: Clarendon House The quality rating for this care home is: The rating was made on: two star good service 2 0 1 1 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Fiona Bryan Date of this annual service review: 0 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Carrwood Road Bramhall Stockport Cheshire SK7 3LR 0161-4884107 F/P01614884107 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Davenport Manor Nursing Home Limited Number of places (if applicable): Under 65 Over 65 32 0 0 32 The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Clarendon House is a residential care home that is registered to provide personal care and accommodation for up to 32 older people and people with dementia. Clarendon House is one of two residential care homes owned by the Davenport Manor Nursing Group, the other being Davenport Manor residential care home. The registered providers are Kiran Patel and Mr Dilip Patel. The manager is Ms Sally Annual Service Review Page 2 of 6 2 0 1 1 2 0 0 7 Turner. Clarendon House is a large Tudor style residence, situated on Carrwood Road, Bramhall. The home is set back off the road with substantial gardens surrounding the property with access to Bramhall Park. There are no bus routes that run directly to the home. The nearest shops are situated on Bramhall Road or in Bramhall village, which is approximately a five-minute drive away from the home. The home has 20 single rooms, ten of which have en-suite facilities and six double rooms that have no en-suite facilities. All rooms have a washbasin. There are two lounges and two dining rooms. There is a passenger lift to assist residents to their bedrooms on the first floor. The home is suitable for wheelchair users. Rooms at Clarendon House can be contracted on a private basis or funded by the local authority. Fees range from £327 to £525. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. This was looked at and the information provided taken into account. The AQAA is a self-assessment that informs us about outcomes for people who use the service. As well as other information, it also tells us what the service has done within the previous 12 months, what they think they are doing well and how they could develop and their plans to do so in the next 12 months. Surveys were provided to people who use the service. We looked at information we have about how the service has managed any complaints. We considered what the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. We looked at the history of the service by reflecting on previous inspection outcomes. Any other relevant information from other organisations was considered along with what other people have told us about the service. What has this told us about the service? The home sent us their AQAA. The assessment was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what their plans for further improvement are over the next 12 months. Nine surveys were returned by people living at the home. These confirmed that people were, in the main satisfied with the overall quality of care provided. People said they always or usually got the personal care, medical care and support they needed and staff always or usually listened and acted on what they said. Comments included always friendly and helpful, always welcoming - nothing is too much trouble always let me know if there are problems and if X needs anything, take good care of me and very happy overall with the care X receives. Since the last inspection the manager reported that staff had received training in topics such as pressure area and continence care and falls prevention. The number of care staff who had completed National Vocational Qualifications had increased to 70 . Over the past year the manager also reported that the garden area had been improved making it safer for people to walk in and improving access for people in wheelchairs. We have received no complaints about this service. Looking at all the evidence available to us, our judgment is that there is no reason to Annual Service Review Page 4 of 6 change the current rating of the home. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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