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Care Home: Cleveleys Park Rest Home

  • 2 Stockdove Way Cleveleys Blackpool Lancashire FY5 2AP
  • Tel: 01253821324
  • Fax: 01253821324

Cleveleys Park Care Home is situated close to Cleveleys town centre. The shops and other local amenities are quite close by and local bus and tram services operate from outside the home. There is a doctors` surgery in the town centre. The service does not have a car park. There is adequate parking in the street close to the home. There are nine single bedrooms and three shared bedrooms. The shared rooms are quite large. Four of the bedrooms have en-suite facilities. There are sufficient bathing and toilet facilities to meet the needs of the residents accommodated. There is a passenger lift to assist residents to move between the ground and first floor. There is a Statement of Purpose and Service User Guide, which are available for persons making enquiries about the home. The written information explains the care service that is offered and what the resident can expect if they decide to live at the home. A copy of the most recent inspection report is located in the hallway for residents and visitors to read. Information received on the visit confirmed that the fees for care at the home are from GBP 365.00 to GBP 390.00 per week and this includes hairdressing and chiropody.

  • Latitude: 53.881000518799
    Longitude: -3.0390000343323
  • Manager: Manager post vacant
  • Price p/w: £378
  • UK
  • Total Capacity: 15
  • Type: Care home only
  • Provider: Ms Sonal Solanki
  • Ownership: Private
  • Care Home ID: 4701
Residents Needs:
Old age, not falling within any other category, Physical disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Cleveleys Park Rest Home.

Random inspection report Care homes for older people Name: Address: Cleveleys Park Rest Home 2 Stockdove Way Cleveleys Blackpool Lancashire FY5 2AP two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Christopher Bond Date: 0 9 0 4 2 0 1 0 Information about the care home Name of care home: Address: Cleveleys Park Rest Home 2 Stockdove Way Cleveleys Blackpool Lancashire FY5 2AP 01253821324 01253821324 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Lynne Susan Beavers Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ms Sonal Solanki care home 15 Number of places (if applicable): Under 65 Over 65 14 0 old age, not falling within any other category physical disability Conditions of registration: 0 1 Only 1 named service user in the category of PD over the age of 60 years may be accommodated within the overall number of registered places. The home is registered for a maximum of 15 service users in the category of OP (older persons over the age of 65 years) and one service user in the category of PD (Physical Disability). Date of last inspection Care Homes for Older People Page 2 of 11 Brief description of the care home Cleveleys Park Care Home is situated close to Cleveleys town centre. The shops and other local amenities are quite close by and local bus and tram services operate from outside the home. There is a doctors surgery in the town centre. The service does not have a car park. There is adequate parking in the street close to the home. There are nine single bedrooms and three shared bedrooms. The shared rooms are quite large. Four of the bedrooms have en-suite facilities. There are sufficient bathing and toilet facilities to meet the needs of the residents accommodated. There is a passenger lift to assist residents to move between the ground and first floor. There is a Statement of Purpose and Service User Guide, which are available for persons making enquiries about the home. The written information explains the care service that is offered and what the resident can expect if they decide to live at the home. A copy of the most recent inspection report is located in the hallway for residents and visitors to read. Information received on the visit confirmed that the fees for care at the home are from GBP 365.00 to GBP 390.00 per week and this includes hairdressing and chiropody. Care Homes for Older People Page 3 of 11 What we found: This was a random inspection that took place over a period of three hours on the 9th April 2010. We completed this inspection in response to a concern that was passed to us by a member of the public. We spoke to three residents during our visit about their support. We also spoke to the manager of the service, one of the care staff and the cook. We looked at the medication records of people who use this service. We also checked staffing records, training records and how new care staff are inducted to the service. We recently under took an annual service review for this service and the results from our survey of staff and residents have been used in this report. We were told by a member of the public that medication within this service was not being handled properly and that prescribed medication could frequently be found on the floor of the home. We could not see any medication on the floor during our visit. We looked at the medication record sheets for the service and found that there were frequent gaps where the care staff should have signed that medication should have been given to residents. This was particularly common when creams were involved. We could not tell whether this prescribed medication had been administered, and just not signed for, or missed altogether. The manager told us that she did regular medication audits, but could not explain why the record sheets had not been signed. We looked at training records and found that there had been refresher training in medication awareness in October 2009 and further training in February 2010. Storage for prescribed medication was appropriate and secure. No controlled medication had been prescribed for the people who used this service. Overall we found that this service generally adhered to good practice but the manager and care staff should take more care when ensuring that the administration of medication is properly and accurately recorded. The proper code must also be used on the record sheet when prescribed medication is not given. We were told that the food purchased and served for the residents of this service was of poor quality, and that people had little choice. We looked at the menues for the service and found that there was a good choice of food and that there was a weekly change of menu. We looked in the kitchen at this home. The majority of the food purchased were own brand ranges from the local supermarket. Although these ranges of food are less expensive than leading brands we could not make a judgment as to whether the quality was inferior or whether they were poorer nutritionally. There were fresh vegetables available in the kitchen area. We spoke to the person who prepared the meals for the home and he told us that there were regular deliveries of meat, fish and vegetables supplies from local suppliers. Food was being prepared for lunch. The main course was fish pie and it looked wholesome and nutritious. A choice of food was on offer. Care Homes for Older People Page 4 of 11 We also spoke to three residents about the food that was served at the home. All three told us that they were pleased with the food that was served at Cleveleys Park. One person commented, Its smashing, and theres plenty of it. Another person who used the service told us that he food was very nice. We recently undertook an annual service review of this home. As part of this we sent out surveys to the residents of the home regarding their views about how well they were being cared for. Two people sent us survey forms back and told us that they always liked the meals at the home. We were told that the manager of this service did not undertake the proper checks when employing new care staff. In particular we were informed that Criminal Records Bureau (CRB) clearance has not been applied for and that other mandatory checks had not carried out. We were also told that some of the care staff had not been inducted into the service properly and were not given sufficient information about important areas of care prior to starting work. We looked at the records of all of the care staff and found that the correct checks had been applied for for in all cases prior to people commencing their employment. We looked at the induction records of a number of care staff that had been employed by this service over the past year. There were sheets detailing the area of induction and a tick-box where the subject had been covered. All of the tick- boxes had been completed and records signed by the staff member. We spoke to one carer who had been recently employed. She told us that she had been inducted properly and verified that she had been told about each area. She also verified that the signature at the bottom of this form was hers. As part of a recent Annual Service Review the Care Quality Commission sent out surveys to some of the care staff to complete and tell us about their experiences of working at Cleveleys Park. Three of the care staff returned surveys to us and told us that their employer had carried out checks, such as CRB and references, before they started work. We were also told via surveys that the carers induction covered everything that they needed to know about the job either very well or mostly. Part of the concern that we received involved the service having a young, inexperienced member of the care team performing waking- watch duties during the night without direct supervision. We spoke to the owner of the service prior to this occurring and the matter was rectified. Night cover for the service should be risk assessed to help ensure that the people who use the service are cared for by experienced and knowledgeable care staff at all times. A concern was passed to us regarding the lifting equipment within this service. This is equipment that is being used as a moving aid for the care staff to help ensure that the people who use this service, and have mobility issues, are helped to move about the home properly and safely. A certificate was available to say that this type of equipment had been checked by a trained technician. The certificate was lacking in significant detail and there were no adhesive labels on the equipment to give the last date of service. The manager has told us that a new company is to be employed to service this equipment to ensure that it is in good working order and safe to use. A full service certificate is to be sought and the Care Quality Commission will be informed when this has taken place. Care Homes for Older People Page 5 of 11 We also looked at training records kept within the home to find out when the last mandatory training took place in safety issues. We noted that moving and handling training had not taken place since 2008. As part of the information we received in the recent completion of our Annual Service Review the owner of the home stated that this had taken place since our last key inspection. This was not the case. It is important that care staff are kept informed of current good practice in this area to promote good practice and to safeguard the people who use the service. It had also been over 12 months since the care staff received instruction in fire safety; the owner of the home had told is that this was a recent event, which again was not the case. We also received a concern as to how the home is managed when the registered manager is on annual leave. The service does not have an assistant or deputy manager and the concern stated that sometimes no one was available to offer guidance, advice and support to staff should the manager not be available. The owner of the service does not live locally, which leaves the home without management support when she cannot be contacted. The owner of the home has a responsibility to ensure that the home is managed appropriately at all times and that advice and support for care staff are available to ensure that the service runs smoothly. What the care home does well: What they could do better: Medication records were incomplete and some people were not being administered their prescribed medication by the care staff. The manager of the service needs to ensure that policies and procedures regarding the administration of medication are correctly followed. There were doubts as to whether some of the equipment used to move people safely around the home had been properly tested. Records that we would have expected to find to verify the safety of this equipment were not in place and a safety certificate that was available did not contain the information that was required. Equipment did not have adhesive stickers to state when this had been checked. The owner of the home needs to ensure that proper arrangements are made to manage the home when the manager is not on duty. Care Homes for Older People Page 6 of 11 Although the owner of the home had informed us that all areas of mandatory safety training had been undertaken since our last key inspection, we found that no training in moving and handling, infection control training and fire safety training had taken place for a considerable amount of time. The manager and owner of the service should ensure that all staff employed within the service to work as night carers have sufficient experience, and are able to work alone. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 7 of 11 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 8 of 11 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 9 13 All medication must be administered as prescribed by the persons GP. This is to ensure that people are not put at risk. 21/05/2010 2 9 13 Medication records must be completed accurately and correctly. This is to help ensure that prescribed medication is given in the correct dose and at the right time, as prescribed by a GP. 21/05/2010 3 38 23 Equipment that is used to aid 21/05/2010 the mobility of the residents should be properly checked by people trained to do so, and have a current, dated safety certificate that is available for inspection. This is to ensure that people live in a safe home. Care Homes for Older People Page 9 of 11 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 32 The service must be adequately managed at all times to ensure that care staff are supported properly and the people who use the service receive a good standard of care. Mandatory safety training should take place regularly to help ensure that the care staff are aware of safety issues. 2 38 Care Homes for Older People Page 10 of 11 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 11 of 11 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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