Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Clifton Court.
Annual service review
Name of Service: Clifton Court The quality rating for this care home is: The rating was made on: two star good service 1 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eileen Engelmann Date of this annual service review: 0 3 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Clifton Drive Sprotbrough Doncaster DN5 7NL 01302781693 01302781693 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Emma Victoria Strutt Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mirus Care Limited Number of places (if applicable): Under 65 Over 65 0 33 The maximum number of users who can be accommodated is : 33 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gned - Either Whose primary care needs on admission to the home are within the following categories: Old age not falling within any other category - Code OP, maximum number of places, 33 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The manager for the service was registered with the Care Quality Commission in May 2009, and a new registration certificate was issued. 1 3 0 3 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Clifton Court is situated in the village of Sprotbrough located in the borough of Doncaster. It is approximately 3 miles from the city centre. There is a regular bus service fifty yards away from the home. Outside there is a small car park and pleasent gardens with a sitting area. Rooms are contained on two floors and served by a passenger lift. Assisted bathing facilities are available with private facilities in some rooms. There are a wide range of individually furnished and decorated single and luxury single en suite bedrooms as well as double rooms for those who want to share. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We last visited the home for its Key Inspection on 13 March 2009 when we rated it as a 2 star or good service. What did we do for this Annual Service Review. We looked at all the information that we have received, or asked for, since the last Key Inspection. This included The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous Key Inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Information in the AQAA tells us that over the last 12 months the manager has worked towards meeting the requirements from our last Key Inspection report. Care plans are being monitored and reviewed on a regular basis, new equipment including a dishwasher has been purchased for the kitchen and staff have received training in safeguarding of adults from abuse and infection control. We received 9 surveys back from people using the service and 8 surveys back from staff. People living in the home tell us that they are happy there. People commented that they get the care and support that they require and staff are available to give help when people need them. One person told us the staff look after you well, they keep us occupied and give us things to do. I would like more varied food. Information from the staff surveys indicates that there are good training and development opportunities for employees and individuals are offered supervision and Annual Service Review Page 4 of 6 support by the manager. One member of staff told us that the home makes people feel comfortable, we involve families in events in the home and we know everyone by name and they know us. The staff work as a team to ensure people get the care they need, they have a well balanced diet and a good choice of meals and live in a clean and comfortable environment. We have had one complaint reported to us in the last 12 months, this was investigated by Social Services and no evidence was found to substantiate the complaint. There have been no safeguarding of adults referrals made in the last 12 months. People using the service tell us that they are confident of raising any issues with the manager or staff and the majority of those who answered our surveys know how to use the complaints policy and procedure. Staff have received training around safeguarding of adults and feel confident in using the systems in place within the service. The home continues to let us know about things that have happened since our last Key Inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care services at least once every 3 years. The completion of this Annual Service Review has not changed our view of the quality rating for this service, therefore we are not planning to inspect this service before 12 March 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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