Latest Inspection
This is the latest available inspection report for this service, carried out on 5th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Clifton View.
Annual service review
Name of Service: Clifton View The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Stephens Date of this annual service review: 0 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 61 Clifton Lane Rotherham South Yorkshire S65 2AJ 01709837324 NONE None Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Moorcroft Care Homes Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Learning disability Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The star rating for this home is 2 star/good service. We made this rating on 23 June 2008, this was the date of our last key inspection. Previous to this we rated the service new because it had new providers. Clifton View is a domestic type property situated close to Rotherham town centre and across from Clifton Park. It is on a main bus route and provides people with good access to community facilities. Annual Service Review Page 2 of 6 The property is a mid terraced victorian house providing support and accommodation for three adults with a learning disability. All bedrooms have single bedroom accommodation and there is ample communal living space. People share a communal lounge and dining/kitchen space. There is one bathroom with bath, and W.C. on the first floor. All peoples bedrooms are fitted with door locks to enable them to have privacy. Clifton View is one of four small homes owned by the same proprietor in the Rotherham area. Information about the home is available to people in the form of a Statement of Purpose and the Service User Guide. These are available from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included,The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We did not received any surveys from people using the service and from other people with an interest in the service, on this occasion. We looked at information we have about how the service has managed any complaints. And checked what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We considered the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. And we looked at any relevant information from other organisations; and what other people have told us about the service. What has this told us about the service? The AQAA told us this is a small service, two people were living at the service, in May 2009, when the providers sent us their information. The service gets the views of people who live at the home from questionnaires. Each person has a key worker and is able to talk to staff on a daily basis. The home is small and this creates a good opportunity for people to discuss and share their views with staff. The home has changed the way they shop and plan menus in response to peoples choices and preferences. The home gives people choices, and in turn this meets their equality and diversity needs. For example the home support people to follow their chosen beliefs. The providers of Clifton View recognise they need to improve the homes repairs and maintenance, and staff training. The providers are aware of the homes budget and have set out priorities in order to achieve the improvements. The providers have rewired the premises. The provider told us he had completed futher major refurbishments, and had further plans, such as decorating the Hallway. We agreed to change the draft report to reflect this. The home carries out a full assessment of peoples needs before they come to live at Clifton View, they can visit the home and stay overnight to find out whether it is the Annual Service Review Page 4 of 6 right place for them to live. The providers and manager also consult the existing people living at the home. People can participate in drawing up their own care-plans; and staff support them to access health care services. People receive support from staff if they wish to self medicate. This is good practice because it encourages independence, dignity and respect. People have health action plans. The home have received guidance from Rotherham contracts and performance team to help improve the care plans. Staff have received training in safeguarding adults. People can talk to staff or their key workers if they have a concern or complaint. The home has had two safeguarding referrals, the manager and providers have worked with Rotherham Local Authority with these. The manager is aware of recommendations that they need to put in place to better safeguard people. These include using body maps following a physical injury, staff training on de-escalation techniques, and improvement in the way staff communicate with people. One safeguarding referral has concluded and this was upheld. We do not yet know the outcome of the second referral. The home plans to produce a complaints procedure in pictorial form to enable people who live at the home to better understand how they can complain if they wish. 50 of staff have a National Vocational Qualification in care at level two. The provider told us the manager had completed her Registered Managers Award at level 4 (RMA) and was waiting for the certificate to be issued. The homes AQAA told us they did not have the following policies in place. EC Regulation 852/2004 and the Food Hygiene (England) Regulations 2006 Individual planning and review Induction and foundation training (now Common Induction Standards) However, the provider told us this was an error made on the AQAA, and all policies and procedures were in place. We agreed to change the draft report to reflect this. What are we going to do as a result of this annual service review? We have revised our inspection plan based on information about the services environment, safeguarding recommendations and support to improve care plans. We will carry out a key inspection by 22/06/2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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