Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Coniscliffe Rest Home.
Annual service review
Name of Service: Coniscliffe Rest Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Malloy Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 8 Information about the service
Address of service: 37 - 43 Grosvenor Place Jesmond Newcastle Upon Tyne Tyne & Wear NE2 2RD 01912812553 01912818690 coniscliffe@highfield-care.com www.southerncrosshealthcare.co.uk Southern Cross Home Properties Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 12 0 0 31 The maximum number of service users who can be accommodated is: 43 The registered person may provide the following category of service only: Care Home only, Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category, Code OP, maximum number of places 31 Dementia, Code DE, maximum number of places 12 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Change of Responsible Individual Annual Service Review Page 2 of 8 Coniscliffe is a care home that provides personal care to 43 older people and older people with dementia. The Home is located in Jesmond, a residential area of Newcastle upon Tyne and is a conversion of five large terraced houses. There is a range of local shops and amenities within walking distance and the area is well served by public transport. Details of current weekly fees are available from the home. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review or key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us about the improvements the service has made in the past year. These include: The building has been enhanced through decorating corridors, staircases, the laundry and a bathroom, providing new armchairs in a lounge, and fitting new carpets in some bedrooms. An automatic sluice has been installed. A water feature and gazebo were purchased to improve the decking and seating area in the rear garden. Management carry out monthly audits of care plans and the medication system. Further training provision for staff including infection control, dignity training, IT training, and more staff have gained nationally recognised care qualifications. The home now has two activities co-ordinators and there is a more varied activities programme. There have been successful fund raising efforts and the provider company matches the funds raised by staff. This is used to pay for entertainers, outings and activities resources. A monthly newsletter is produced with user friendly information, and copies are available to people living at the home and their visitors. Annual Service Review Page 4 of 8 We received seven surveys from people living at the home, some of whom had help from relatives to complete the surveys. People told us that they received enough information about the home before they moved in, and have written information about the homes terms and conditions. They said they always or usually receive the care and support they need and that staff listen and act on what they say. People said staff are available when they need them. All said the home makes sure they get the medical they need. People told us the home arranges activities they can take part in if they want. The majority said they like the meals at the home. They told us there is someone they can speak to informally if they are not happy, and they know how to make a formal complaint. All said the home is kept fresh and clean. People living at the home told us about what they feel the home does well, they said, Plenty of staff, The staff and management work very hard and you feel safe, Caring for me, hygiene needs making sure I have clean clothes on and am clean shaven. Making sure I have enough to eat. Making me feel safe. Having someone to talk to, making me feel happy, Provides a comfortable environment where the staff are kind and caring. The staff cope well when there are tensions between any residents. The home has some good, attractive equipment to help residents exercise physically and residents use this equipment in an enjoyable way, Very caring attitude always ready to help and courteous, friendly to visitors. Under great difficulties (sometimes) the staff do their best, but more are really needed. They seem to work well as a team, and, Looks after residents well, keeps relatives informed about what is going on in the home. Suggestions about what the home could do better were, There could be more emphasis on providing equipment to stimulate residents mentally. When bouquets of flowers are sent to the home it is a pity that sometimes the flowers are left with too little water or too much foliage. Having their attention drawn to lovely flowers would benefit the residents, and, Keep relatives informed, particularly those who live a distance away. Warn them when difficulties become apparent. Advise relatives how the can best help the elderly person. Adopt less damaging washing techniques, Ive never seen clothes ruined in such a short time, and needlessly. Supply readable eg bold, large print name labels for staff. One person also indicated that they feel staff working 12 hour shifts is too long and could result in them being tired and losing patience by the end of their shift. We received nine surveys from staff who work at the home. They told us their employer carried out checks, such as a Criminal Records Bureau check and references, before they started work. They indicated they received good induction training that covered what they needed to know to do the job when they first started. They said they are given training that is relevant to their role, helps them understand and meet individuals needs, keeps them up to date with new ways of working, and gives them enough knowledge about health care and medication. Staff said they are given up to date information about the needs of the people they care for, and that the ways they share information about people always work well. Most staff members said there are always enough staff to meet the individual needs of all the people who live at the home. Annual Service Review Page 5 of 8 Staff told us their manager gives them enough support and meets with them to discuss how they are working. They feel they have the right support, experience and knowledge to meet the different needs of the people who live at the home. All staff said they know what to do if someone has concerns about the home. Staff gave comments on what the home does well, they said, The staff team here are great and we all get on really well, its like one big family, I am happy with the home and the way it is run, Staff are caring to residents even though they are underpaid. The home is well run and out manager shows concern for residents and staff alike. Entertainment is on each week and its good to see the staff joining in with the residents, whether its singing, dancing or games, Training, working to high standards, making sure clients needs are met, At Coniscliffe there is always a friendly atmosphere. Service users are generally happy and we know their needs are always met, It looks after the clients in many cases above and beyond the call of duty. Staff taking clients shopping in their own time is just one example. The company has the staff trained to very high standards very regularly, not only statutory training but all sort of other training via district nurses, community psychiatric nurses and drug companies, Coniscliffe is a good home, the staff work well together as a team, Runs efficiently, there is good staff morale which works well in assisting clients with their needs. The manager is always available for advice and support, and, Meets the needs of the clients to an excellent standard. Suggestions from staff on what the home could do better were, Not a lot, except improve wages, Let staff have more time with the clients, Newcastle Council has recently introduced parking restrictions around Jesmond. Coniscliffe has provided a private car park and parking permits for staff and residents. Although this is not a problem caused by Coniscliffe it is sometimes frustrating, No matter how good a home is thought to be there will always be room for improvements, can do better applies to everybody and every home, and, Paperwork takes up a lot of time for the care staff, taking their time away from the residents. We received eight surveys from health and social care professionals who have involvement with people living at the home. They told us the homes assessment arrangements ensure accurate information is gathered and the right service is planned for people. They said peoples health and social care needs are properly monitored, reviewed and met, and that the home seeks advice and acts on it to meet peoples social and health care needs and improve their well-being. Professionals said the service respects peoples privacy and dignity, supports people to live the life they choose, and responds to the diverse needs of individuals. They told us managers and staff always or usually have the right skills and experience to support peoples social and health care needs. Most professionals said the home has responded appropriately if they, or a person using using the service or another person has raised concerns about the service, whilst others indicated this was not applicable. Comments from professionals on what the service does well were, End of life care. I recently had a patient die and was impressed with the caring attitude of all staff although they found it distressing. I am very happy with the care my patients receive from Coniscliffe, including some very challenging patients, Meets the individual needs of the service users, Works well with other services, contacts them promptly with concerns or seeking advice. The care home staff are always friendly, Endeavour to
Annual Service Review Page 6 of 8 respond to wants as well as needs. Person centred practice. Liaison with health and social care professionals, and, Keeps families informed/involved. Referring residents on appropriately to GPs and psychiatry. Keeping records. Meeting residents individual care requirements. Working with the Local Authority. One professional made suggestions about what the home could do better, Communal areas could be better arranged eg smaller lounge, different chair groupings, to promote more private areas for conversation etc. More time spent one to one with residents. Staff could have more training on communicating with residents to ensure maximum respect given at all times. What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We are not going to change our inspection plan, and will do a key inspection by 13th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information
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