Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Connie Lewcock Resource Centre.
Annual service review
Name of Service: Connie Lewcock Resource Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Malloy Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: West Denton Road Lemington Newcastle upon Tyne Tyne & Wear NE15 7LQ 01912643439 01912671169 andrea.marshall@newcastle.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Stephen Scott Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Newcastle upon Tyne Social Services Number of places (if applicable): Under 65 Over 65 0 0 3 21 The maximum number of service users who can be accommodated is: 24 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 21 Dementia, over 65 years of age - Code DE(E) , maximum number of places: 3 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 Change of Registered Manager. Connie Lewcock Resource Centre is a registered care home for older people, including people with dementia. It is operated by Newcastle City Council Social Services. The centre is located at Lemington in Newcastle upon Tyne. It provides short stays for community rehabilitation, respite care and emergencies. A range of health and social care professionals supplement the staff team. Accommodation is provided at ground floor level. The centre is separated into units with their own lounge and kitchen/dining areas. All service users have single bedrooms, and 2 rooms have en-suite facilities. A guide to the centres services, inspection reports and details of fees are readily available at the centre. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review or key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The centre sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us about the improvements the service has made in the past year. These include: More effective communication about people using the service at staff hand overs. Continuing to develop joint working with health care professionals. Introducing a new menu to suit peoples needs and a meals comments book to get peoples views on the food. Working with an organisation to develop assisted technology that will support people to continue to live in their own homes. Doing a trial of a new medication administration process with changes to times of medication rounds. This has been successful and is being adopted in other local authority services. Focusing on providing training to staff of all grades. Staff have had training on mental capacity legislation and sensory impairment to give them a better understanding of Annual Service Review Page 4 of 6 peoples diverse needs. Six bedrooms are planned to be redecorated and have new carpets fitted. The medical room has been resited and is an improved facility with more space. Infection control is now discussed with people staying at the centre during weekly meetings, and staff are receiving more infection control training. The team has adapted well to management and staffing changes, whilst maintaining and improving the standard of service. We received four surveys from people who have stayed at the resource centre. Two people answered questions about the service. They told us they receive the care and support they need, staff are available when they need them and staff listen and act on what they say. One person said the centre always makes sure they get the medical they need, and the other said it sometimes does. People told us they like the meals at the home. One person said the centre always arranges activities they can take part in, and the other said it sometimes does. Both said there is someone they can speak to informally if they are not happy. One person indicated they know how to make a formal complaint, the other said they do not know. Both people said the centre is fresh and clean. Each of the four people gave comments about what they feel the service does well, they said, Everything I needed from day to day, Meals, quizzes and activities, good intelligent residents to talk to, Well looked after, and, Excellent, first class care service. Wonderful care and attention at all times by very kind, dedicated, caring staff. One person gave comments about what they feel the service could do better, they said, Couldnt get into the garden. Hard to get bathing assistance. No surveys were returned from staff or health/social care professionals. What are we going to do as a result of this annual service review? The centre continues to let us know about things that have happened since our last annual service review and key inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We are not going to change our inspection plan, and will do a key inspection by 3rd December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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