Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Conroy Close (1).
Annual service review
Name of Service: Conroy Close (1) The quality rating for this care home is: The rating was made on: two star good service 1 7 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Martin Date of this annual service review: 1 4 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 1 Conroy Close Easingwold North Yorkshire YO61 3NS 01347821700 Telephone number: Fax number: Email address: Provider web address:
h1m001jeffery@mencap.org.uk www.mencap.org.uk Royal Mencap Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 3 3 Registration is for 6 persons with a learning disability who may also have a physical disability, three of whom are over 65. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Number 1 Conroy Close is registered to provide residential care, for six people with learning and physical disabilities, some of whom are over the age of 65 years. The home is dormer bungalow providing single bedroom accommodation and suitable communal space. There are also paved and garden areas. The home is situated in a residential area, close to local services and amenities of Easingwold. The registered provider is Mencap and the registered manager is Mr Graham Jeffreys. Information about the homes fees was not recorded at the time of the last inspection. Up to date information about fees and terms and conditions should be sought from the homes manager. 1 7 0 9 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we had received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and staff who work for the service. Information we have received about how the service has managed any complaints. What the service has told us about things that have happened at the home. These are called notifications and in some circumstances are a legal requirement. The previous key inspection, any other visits made to the service and the last annual service review if appropriate. Relevant information provided by other organisations and what other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA). It provided all of the information we had asked for and had been completed clearly. The information in the AQAA supported our judgement that the service is still providing a good service. It showed that they know what they do well, what needs to be improved and have some plans in place to maintain standards and make things better. This includes involving and seeking the views of people who use the service. We noticed that the AQAA said that no staff have received training in infection control and that nutritional screening/assessments are not currently used at the home. We would expect staff to be trained in the prevention and control of infection and that nutritional screening was part of the homes assessment and support planning processes. The home has policies and procedures in place, although a number of these have not been reviewed since 2006 according to the information provided. We have received four notifications from the service since the last key inspection. These notifications and the information in the AQAA suggest that the home notifies us of appropriate events that happen there. However, the information provided in the AQAA does suggest that the home needs to apply for a variation in registration, to ensure that the appropriate registration categories and conditions are in place for the people who are now living there. This has been brought to the managers attention. There have been no complaints made directly to us and we have not been made aware of any safeguarding issues at the service since the last key inspection. Information provided in the AQAA told us that no complaints have been made directly to the home Annual Service Review Page 3 of 5 and that there have been no safeguarding issues. In surveys two people who use the service told us that they had someone they could talk to if they were unhappy and knew how to make a complaint if they needed to. The two staff who returned surveys said they knew what to do if someone had concerns about the service. Two people who use the service completed and returned surveys to us. A member of the homes staff had helped both people to complete these surveys. Both people said that they could make decisions about what they did each day and that staff treated them well. When we asked what the home did well both people said look after me well. In future it would be good practice for people to be assisted to complete surveys by an independent relative, friend or advocate, with the homes staff assisting only where such support is not available. Two staff returned surveys. Staff told us that they receive relevant training and are provided with the support they need to do their jobs. Comments made when staff were asked what the service does well included the home covers the everyday needs for each person who lives here really well, the manager supports his staff and bends over backwards to help them and staff work well as a team, keep records up to date, good communication between staff. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 15th September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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