Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cornelia Heights.
Annual service review
Name of Service: Cornelia Heights The quality rating for this care home is: The rating was made on: three star excellent service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mick Gough Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 93 George Street Ryde Isle of Wight PO33 2JE 01983564326 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Mr Sanjay Prakashsingh Ramdany,Mrs Sandhya Kamapi Ramdany Number of places (if applicable): Under 65 Over 65 23 0 23 0 23 0 The maximum number of service users to be accommodated is 23. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP) Physical disability (PD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cornelia Heights is a large Grade II listed building and is situated in Ryde on the Isle of Wight. The home is close to local shops and it is a short walk to the seafront at Ryde. Accommodation is over 3 floors and there is a passenger lift and also stair lifts to
Annual Service Review Page 2 of 6 0 9 1 2 2 0 0 8 enable residents to access all area of the home. Individual accommodation is in either double or single rooms and some of these rooms are en-suite. There are suitable WCs and bathing facilities and there is ample communal space for residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was carried out on 9 December 2008. Other information we looked at included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Relevant information that we may have received from other organisations. What other people have told us about the service. Information we received from surveys that were sent out to service users, staff, health care professionals and other stakeholders. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) on time. 15 service users returned surveys and they all answered positively to the questions we asked. Comments from service users included; I am very happy at the home it feels like my own home the food is excellent my family are always made welcome and offered tea, coffee or lunch the manager is always there for everyone and I feel I can talk to her about anything and I can make my own decisions about what I do each day. 10 members of staff returned our surveys and again these were all positive about the care and support that users of the service receive. Comments from staff included; The manager is excellent and is always there to offer advice and support the needs of clients are identified and met and everyone is very friendly and we all work well as a team. We also received surveys from 3 health care professionals who were full of praise for the service. Comments included; under the present leadership of the manager the team of care staff, caterers and cleaners provide a service which is second to none the staff are very caring I have never had any concerns about the care given at Cornielia heights and the staff always treat residents with dignity and respect. The last key inspection and the AQAA shows that the home has policies and procedures available for residents regarding complaints and the AQAA told us that the home has not received any complaints in the last 12 months. Annual Service Review Page 4 of 6 The home has told us that in the last 12 months they have improved the summaries in care plans to provide more information for staff. They told us that they there have been improvements to the access arrangements for the garden and they have have increased the number of trips out for residents. The home has also identified areas where they could do better and told us that during the course of the next year, they plan to install a new boiler to improve the heating of hot water. They also intend to liaise with relatives about activites held at the home. From the information available to us our judgement is that Cornelia Heights is still providing an Excellent service and the home continues to provide positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by 9 December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
