Latest Inspection
This is the latest available inspection report for this service, carried out on 25th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cornelia Manor Residential Care Home.
Annual service review
Name of Service: Cornelia Manor Residential Care Home The quality rating for this care home is: The rating was made on: three star excellent service 0 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nick Morrison Date of this annual service review: 2 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 60 Watergate Road Newport Isle Of Wight PO30 1XP 01983522964 01983530781 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Hillview Care Ltd Number of places (if applicable): Under 65 Over 65 34 0 34 0 34 0 The maximum number of service users to be accommodated is 34 The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Physical disability (PD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cornelia Manor is a detached period building located in a quiet residential area on the outskirts of Newport. The building has been converted and extended to provide mostly single bedrooms on three floors, most of them with en-suite facilities. There is limited parking close to the house with additional parking in the road. The building is
Annual Service Review Page 2 of 6 0 7 1 1 2 0 0 8 accessible and access to the upper floors is via two passenger lifts, stairs or stair lifts. Residents have a range of communal space including a large sitting room, two dining rooms and another room that can be used as a small private sitting room. There is a garden area with seating for residents at the front of the building. The weekly fees vary according to the room occupied and the level of care provided. There are additional charges for hairdressing, chiropody, toiletries and other personal items. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We sent out surveys and received replies from seven people who live in the home and three staff who work in the home. What has this told us about the service? The service returned the AQAA, which contains the information we requested. This gives details of how the service monitors its performance and the planned changes and improvements it intends to make. The service continues to identify necessary improvements and address them. People who use the service are involved in this process. Improvements to the service over the last twelve months include a wider range of meal choices for vegetarians, work done on the garden, a review of the activities programme and the appointment of a Training Co-ordinator. The service is also planning to upgrade the kitchen area, replace furniture in some areas of the building and to renew all bed linen. There had been one safeguarding referral made in the last twelve months and the home followed the correct procedures in reporting this. The Care Quality Commission had received one anonymous complaint about the service in the past twelve months, which we asked the Manager to investigate and to provide us with the outcomes of this. We found that the complaint had been dealt with satisfactorily. In the surveys we received, people living in the home were positive about the service and the care they received. They told us that staff were patient and caring and that the home is kept clean. One person told us it would be better to have more staff so that more time could be spent with residents. Two members of staff also told us the same in the surveys they sent to us. Of the seven residents who returned surveys, five told us there was always enough staff and two told us there were usually enough staff. Of the six surveys from staff, four told us there were usually enough staff and two told us there were sometimes enough. Staff also told us they thought the level of care was very good. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We will not be rearranging our inspection schedule and will carry out a key inspection by 20 October 2010. However, we can visit the service at any time if this is needed. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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