Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cowley House.
Annual service review
Name of Service: Cowley House The quality rating for this care home is: The rating was made on: two star good service 1 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Willis Date of this annual service review: 1 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Ray Park Road Maidenhead Berkshire SL6 8PZ 01628638851 Telephone number: Fax number: Email address: Provider web address:
www.caremanagementgroup.com Care Management Group Ltd (trading as CMG Homes Ltd) Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 The maximum number of service users to be accommodated is 12 The registered person may provide the following category/ies of service only: Care home only (PC ) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cowley House is registered to provide accommodation and care for up to twelve service users, whose care needs, arise from learning disability. The range of care needs within the home is diverse and complex. Several service users have needs, which can challenge the service. The home is registered to accommodate service users over the age of eighteen years; many of the current service users are over the age of sixty-five. The current scale of charges as at December 2008 is between 493.36 and 1399.19 pounds per week. There are additional charges for toiletries, chiropody,
Annual Service Review Page 2 of 6 1 7 1 2 2 0 0 8 magazines, some activities and holidays. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. The last KEY inspection was undertaken on 17th December 2008 when a 2 STAR (GOOD) rating was awarded. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Since the last inspection the home has made the following improvements to its services: Full and comprehensive information is being kept in-house so that when any residents wish to move on to another home they can give a comprehensive handover. Anyone that does move is provided with support to visit their old friends. Friends are also provided with opportunities to visit their friends new home. Since the last inspection staffing levels have increased and staff turnover has lowered to provide continuity for residents. Shift patterns have changed to enable support staff to look after smaller groups of residents. More structure is being developed to enable staff to have more focused shifts. There is less reliance on agency staff and closer team work. Annual Service Review Page 4 of 6 A wider range of activities are being offered to improve community access. More age appropriate games and puzzles are available for residents. Staff have been provided with clearer guidance on how to deal with challenging behaviours. Personal care has become more person-centred enabling residents to have more say in how they are supported. More guidance has been provided to staff about dealing with service users money in a safe way. Sanitisers are available throughout the home to reduce the risk of cross infection. A new manager is in post who is developing new policies, procedures and systems of communication in the home to improve the outcome for service users. We received two responses to our surveys from users of the service. Comments received said, The home takes me out shopping and on holiday they take care of me and keep me safe and I like this place and everyone in this house. We received one response to our staff survey which was generally positive about the Organisation. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
