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Care Home: Whitwood Hall

  • Whitwood Lane Castleford West Yorks WF10 5QD
  • Tel: 01977667200
  • Fax: 01977667211
  • Planned feature Advertise here!

Residents Needs:
Learning disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 19th April 2010. CQC found this care home to be providing an Excellent service.

The inspector found no outstanding requirements from the previous inspection report, but made 4 statutory requirements (actions the home must comply with) as a result of this inspection.

For extracts, read the latest CQC inspection for Whitwood Hall.

What the care home does well We saw some people having one-to-one support from designated staff members. People were happy and relaxed in the presence of the staff. People said they liked the home and felt safe. They were doing everyday activities such as playing computer games, going shopping, and one person said they were going to the pub to play pool. What the care home could do better: The safeguarding meeting highlighted shortfalls in the homes management of the following areas; Not making sure that one person living in the home had regular access to psychiatric health care support, Not referring the person to the safeguarding team, or taking them to the GP when they sustained minor injury whilst being restrained. Making decisions about risk and staffing support for the person without discussion with the funding authority. Not referring the person for assessment under the Mental Capacity Act Deprivation of Liberty Safeguards where they are subject to restraint on an on-going basis. The meeting identified shortfalls in the training provided to staff around control and restraint in relation to the management of spitting. There were also concerns raised in the meeting about the clarity of managers in the Whitwood Group about their responsibilities under the Capacity Act and the Deprivation of Liberty Safeguards. A number of recommendations and requirements are made in relation to these issues. Random inspection report Care homes for adults (18-65 years) Name: Address: Whitwood Hall Whitwood Lane Castleford West Yorks WF10 5QD three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Caroline Mitchell Date: 1 9 0 4 2 0 1 0 Information about the care home Name of care home: Address: Whitwood Hall Whitwood Lane Castleford West Yorks WF10 5QD 01977667200 01977667211 jbarlow@whitwoodcare.co.uk www.whitwoodcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Michael Wheatley Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 16 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 16 Can accommodate one named service user under 18 years. Date of last inspection Brief description of the care home Whitwood Hall provides residential and personal care for 16 people who have a learning disability. The home is situated on a country road on the outskirts of Castleford between Whitwood and Altofts. Set back in its own grounds the home is split into three separate units each having its own entrance, lounge, dining room, kitchen and bathing facilities. All accommodation offered is single and the ethos and philosophy of the home is based on ordinary living principles. Whitwood Hall offers care and support to those who may have behaviours, which may challenge ordinary residential provision and the staffing ratios provided reflect this. The home is on a Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home main bus route and very close to the M62 and M1/A1 link roads. Information about the home is available within the statement of purpose and service user guide. The fees for care at the home at May 2010 are between £1,800 and £3,500 per week. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: The home last had a key inspection in April 2007 and at that time was rated a 3* service. this means that, at that time people who used the service experienced excellent quality outcomes. This was an unannounced visit, made as part of a random inspection. The morning was spent looking around the three houses that make up the home and speaking with several of the people who live there. We spoke to one of the two managers who form the management team of the three homes in the Whitwood Group, the deputy manager and several members of staff. As part of this inspection, we asked the people to fill in survey forms to tell us their views of the service. Three people living in the home and three staff sent their surveys back to us. When asked what the home does well some of the responses included, Making dinner, cleaning and listening. One person said, Getting us out and the support I receive. and another person said Listen. When asked what the home could do better one person said that they thought there should be more staff one-to-one support. While another said Leave me alone to do my own thing and give me more privacy. The people living in the home who we spoke to on the day said that they were happy in the home and felt safe there. The staff we spoke to told us that the induction process was particularly good and that they felt well supported by the management team. The annual quality assurance assessment (AQAA) was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. It was clear and gave us the information we asked for. At the time of this inspection an issue was being dealt with through the local authority safeguarding process regarding the management of the restraint of one person who lives in the home. We looked at some of the written records for this person during this visit and discussed their day-to-day support with the deputy manager. A clear care plan was in place, along with risk assessments and a behaviour management plan. We also saw clear, well presented summaries, called quarterly reports, about the wellbeing and behaviour of the person. We were told at the safeguarding meeting that these reports are sent to funding authorities for people living in the home on an annual basis. We saw evidence that the managers of the home had been provided with some training about the Mental Capacity Act and the Deprivation of Liberty Safeguards. We did see some evidence that the home had not reported incidents of restraint of the person to the safeguarding team, the funding authority and to the Commission, where it would have been more appropriate to do so. We also noted that the person had not been seen by psychiatric health care professionals for some months. The deputy manager told us that the number of incidence where staff needed to restrain the person had steadily decreased in the last year. We have made a number of requirements in this report, regarding the shortfalls that were identified by the safeguarding panel. The home provides care for people who have complex needs and can be challenging to Care Homes for Adults (18-65 years) Page 4 of 9 live with. The issues identified through the safeguarding process indicate a need to strengthen the management arrangements within the home. A recommendation is made about this issue. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 19 13 The registered person must make sure that people are supported to gain regular access to psychiatric health care support. To make sure that peoples specialist health care needs are met. 07/06/2010 2 23 13 The registered person must 07/06/2010 make sure that people are referred for assessment under the Mental Capacity Act Deprivation of Liberty Safeguards where necessary. To make sure that people are kept safe. 3 23 13 The registered person must make sure that, where a person sustains any injury due to being restrained, a safeguarding alert be made to the local authority. To make sure that people are kept safe. 07/06/2010 4 23 13 The registered person must 07/06/2010 Page 7 of 9 Care Homes for Adults (18-65 years) Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action make sure that, where a person sustains injury during a period of restraint they receive appropriate medical attention. To make sure that people are kept safe. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 19 It is recommended that decisions about risk taking and staffing support for people living in the home are taken in discussion with the funding authority. It is recommended that the policy about restraint be updated, particularly regarding the management of spitting, and that all staff are made aware of the updated policy. It is recommended that the managers in the Whitwood Group receive updated training regarding the Mental Capacity Act 2005 Deprivation of Liberty Safeguards. It is recommended that the registered person review the management arrangements in the home with a view to strengthening good practice regarding the management, reviewing and reporting of restraint. 2 23 3 23 4 37 Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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