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Care Home: Croft House

  • Redlands Lane Fareham Hampshire PO14 1EY
  • Tel: 01329280600
  • Fax:
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Croft House is a Hampshire County Council Home for adults with learning disabilities aged 18-65. The home is divided into four separate units. There are two main units for five service users and two units for more independent living or more intensive support. These can each accommodate one service user. The home is a short distance from Fareham town centre with nearby access to public transport. The primary reason for care is learning disability but some service users may have additional needs. Emergency admissions may occur, which can lead to the home reducing its respite service at times. The home may also become involved in longer-term care whilstAnnual Service Review waiting for alternative accommodation to be provided. Care plans are prepared with service users and relatives. The home has a sensory room, computer equipment, and a garden.Annual Service Review

  • Latitude: 50.851001739502
    Longitude: -1.194000005722
  • Manager: Ms Helen Bradshaw
  • Price p/w: ~
  • UK
  • Total Capacity: 12
  • Type: Care home only
  • Provider: Hampshire County Council
  • Ownership: Local Authority
  • Care Home ID: 5173
Residents Needs:
Learning disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 2nd July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Croft House.

Annual service review Name of Service: Croft House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Laurie Stride Date of this annual service review: 0 2 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Redlands Lane Fareham Hampshire PO14 1EY 01329280600 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Hampshire County Council Number of places (if applicable): Under 65 Over 65 12 0 The maximum number of service users to be accommodated is 12. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Croft House is a Hampshire County Council Home for adults with learning disabilities aged 18-65. The home is divided into four separate units. There are two main units for five service users and two units for more independent living or more intensive support. These can each accommodate one service user. The home is a short distance from Fareham town centre with nearby access to public transport. The primary reason for care is learning disability but some service users may have additional needs. Emergency admissions may occur, which can lead to the home reducing its respite service at times. The home may also become involved in longer-term care whilst Annual Service Review Page 2 of 6 waiting for alternative accommodation to be provided. Care plans are prepared with service users and relatives. The home has a sensory room, computer equipment, and a garden. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The homes annual quality assurance assessment (AQAA) gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know some of the further improvements they need to make. For example, the service have nominated a staff member to look at activities to promote exercise and stimulation, to improve focus upon leisure and recreation as well as the support of more basic care needs. The service have plans to use their improved staffing levels to support more regular activity in the community, such as country walks to promote the health and mobility of people who use the service. The service have obtained new audio visual equipment, in-house activities and sensory room equipment for people who come to stay. The AQAA also told us that there are plans to improve the communication and contact with the local Care Management Teams to support the respite and unplanned admissions for any individuals to the service. A more efficient form of care planning and risk assessment has been put in place. The AQAA told us the service has an increased amount of new referrals especially younger people in transition from Childrens to Adult Services. The home is looking at arranging some individual days where younger people and their families can visit the service prior to their 18th or 19th birthday. The home has developed the service user and carers forums to support individuals to raise issues and make suggestions on service improvement. The recent refurbishment including decor and furniture has transformed the service making it more modern and user friendly. Croft House currently has 4 full time staff members who have undertaken NVQ 3. Annual Service Review Page 4 of 6 There are currently two additional members who commenced the course in January 2009 and the manager successfully completed her NVQ 4 in management in October 2008. Staff have and continue to undertake mandatory training courses, which this year have included the Communication Passport system and updated risk assessment planning as well as Mental Capacity and Deprivation of Liberty. The AQAA states the service have received two complaints in the last 12 months, one of which is awaiting an outcome. We have received no information relating to complaints or concerns about the service. The manager is planning further training for all staff in how to deal with complaints in an appropriate manner. There have been no safeguarding issues in the last 12 months. No comments were received from people who use the service. We received comments through our survey from two health and social care professionals who have contact with the service. Both said that the service has always responded appropriately if they or another person have raised any concerns. Both indicated that the home always seek advice and act on it to meet peoples needs and improve their well-being. One said I have found staff are always keen to give information regarding residents to ensure their health needs are successfully assessed and treated. The other person said that the service responds well to emergency situations. Both told us that staff at the service always respect peoples privacy and dignity. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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