Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Croft House.
Annual service review
Name of Service: Croft House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicola Shaw Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Croft House Carlyle Crescent Shotton Colliery Durham DH6 2PB 01915261132 P/F a.peacock@hotmail.co.uk www.croftcareservices.co.uk Croft House (Care) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 21 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Croft House is a large detached house situated in a rural area in the centre of Shotton Village. Croft House is owned by Croft House (Care) Ltd. The home is registered to provide personal care to twenty one adults aged over sixty five years. Nursing care is not provided. Each person has their own bedroom and they share communal areas, which includes a dining room and two lounges, one of which is used for smoking. There is a garden for service users at the rear of the home as well as a car park for visitors. A Statement of Purpose and Service User Guide are available at the home for service users who are interested in coming to live at the home. The guides describe the services and facilities provided by the home and how staff are trained to meet service users care and support needs. Up to date information about the fees payable for living at the home can be obtained by contacting the home. Additional charges are payable for hairdressing, private chiropody, personal toiletries and personal newspapers.
Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for since the last Annual Service Review on 13th February 2009 and Key inspection on 14th February 2008. This included: The annual quality assurance assessment (AQQA) that was sent to us by the service. The AQQA is a self-assessment that focuses on how well outcomes are being met for people using the service. The results of any other visits we have made to the service in the last 12 months. Information we have about how the service has managed complaints. What the service told us about things that have happened in the service, these are called notifications and are a legal requirement. Relevant information from other organisations. We did not receive any completed surveys from service users or staff. What has this told us about the service? The AQQA gave us brief information. We looked at the information in the AQQA and because we had not received any surveys from service users it was difficult for us to make a judgment as to whether this home is still providing a good service. The manager told us in the AQQA that she continues to obtain the views of service users through questionnaires, one to one chats and group meetings. As a result of listening to people the manager found out that service users were unsure as to which staff were coming in each day. In order to address this night staff now write this information on a board. The manager told us that the care plans are personalised with up-to-date risk and moving and handling assessments. Activities available to service users range from glass painting to reminiscence sessions. There is also a music entertainer who comes into the home three times a week. Service users are also encouraged to go to clubs outside of the home. The manager told us that she has received two complaints about the home, which she has investigated within 28 days. There has been one safeguarding referral made in the last 12 months. And although the manager told us that staff have had training about safeguarding adults this safeguarding incident indicates that staff need further training about what they need to report. Annual Service Review Page 4 of 6 Improvements to the environment in the last 12 months include replacing lounge and dining room chairs, the replacement of carpets in the dining room, ground floor corridors and lounges. In addition to this some bedroom carpets have been replaced. The manager told us that she continues to operate a good recruitment process. And it is good that there has been a low turn over in staff. This is important for continuity of care. All staff have achieved the NVQ level 2 qualification in care and some staff have completed the NVQ level 3 qualification in care. What are we going to do as a result of this annual service review? We are going to change our inspection plan and will do a random inspection by 1st February 2010 to make sure that this home is still providing a good service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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