Latest Inspection
This is the latest available inspection report for this service, carried out on 5th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Croft House Care Home.
Annual service review
Name of Service: Croft House Care Home The quality rating for this care home is: The rating was made on: new service which has yet to be given a quality rating A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Long Date of this annual service review: 0 1 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Main Road Eastburn Keighley West Yorkshire BD20 7SJ 01535654989 01535655014 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Croft House Care Home Ltd Number of places (if applicable): Under 65 Over 65 7 0 2 0 21 0 The maximum number of service users who can be accommodated is: 29 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Dementia - Code DE, Physical disability - Code PD and Old age, not falling within any other category Code OP. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Croft House is a privately owned care home that does not provide nursing care. It is situated in the village of Eastburn on the outskirts of Keighley. The home is close to local amenities including shops, a church, and a public house and
Annual Service Review Page 2 of 6 is on a main bus route. The building itself is an adapted property, which has been extended to provide care for up to 29 people. All the bedrooms are single, and are on the ground and first floor. People have a choice of lounges on the ground floor. There are plenty of communal toilets and bathrooms, which are in easy reach of lounges and bedrooms. There is a passenger lift to the first floor. There is good disabled access into the home and adequate car parking in the grounds. The home is surrounded by well kept grounds and gardens where there are a number of seating areas for people and visitors. The fee charged is between four hundred and four hundred and sixty pound per week. This information was provided on 3rd June 2008 during the inspection. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? At the last inspection carried out on the 3rd June 2008 Croft House was awarded a two star good quality rating. We looked at all the information that we have received, or asked for, since the last key inspection. This included:The annual quality assurance assessment that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by twenty people using the service, three members of staff and two health professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. It was clear and gave us all information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they have made some improvements since the last inspection. The improvements they have told us about are:To make sure people are receiving the care they need the matron has looked the care plans to ensure they are giving a person centred approach. The home has invested heavily in specialist equipment to further enhance independence and dignity for people for example Midilift Hoist, high pressure relief mattress, bed sensors, pressure mattresses for beds and several recliner chairs. One of the communal bathrooms has been updated by converting it into a wet room for people who prefer a shower to a bath. This provides people with more choice, helps to promote their independence and can offer more privacy. Other communal areas in the home have been redecorated continuing a programme of redecoration and refurbishment. The home has increased the social activities and now has an activities diary of future events as well as a details of who joined in with those activities. Also a computer is now available for people to use. An example they told us about was they participated in a local schools initiative where local children visit homes to talk to people about their Annual Service Review Page 4 of 6 past experiences. They have told us how they have a well established staff team and how long staff have worked at the home. For instance the matron has worked for 17 years, 2 senior members of staff for 12 years, other seniors for 10 years and 8 years. In the surveys people told us they happy with the service they are provided with, examples of the comments made are:Give an excellent care service, provides activities for stimulation, staff always pleasant and provides an excellent laundry and cleaning service. Peoples care is second to none all the staff know all of the people. Peoples needs are always first. The activities are very good especially the arts and crafts and the trips out into the countryside. Staff very caring and treat my relative with respect. Very impressed with Croft house our relative moved in and has settled in extremely well due to the caring nature of the staff. We cannot speak highly enough of the registered manager. The perfect place for our relative. The home continues to let us know about things that have happened since our last key inspection and they have shown they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by the 3rd June 2010. However we can inspect the service at any time, to look at the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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