Latest Inspection
This is the latest available inspection report for this service, carried out on 8th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cuthbert Close.
Annual service review
Name of Service: Cuthbert Close The quality rating for this care home is: The rating was made on: two star good service 0 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Dawn Navesey Date of this annual service review: 0 1 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 1/2 Cuthbert Close Queensbury Bradford West Yorkshire BD13 2DF 01274884427 01274884427 Telephone number: Fax number: Email address: Provider web address:
www.sjog.co.uk Saint John of God Hospitaller Services Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 12 12 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 and 2 Cuthbert Close is made up of two bungalows each with six single bedrooms offering nursing care and support for people with learning and physical disabilities. Each individual has their own private room decorated to their own personal taste, which is provided with all necessary aids and adaptations to suit individuals needs. The bungalows are purpose built are located within the community of Queensbury, which has easy access to all facilities within Bradford, and is only a few miles from open countryside. It is situated in a quiet residential area, and is surrounded by welltended gardens. The home has a mini bus. 0 6 0 1 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent surveys to people who use the service giving them opportunity to comment on the service. None of these were returned in time for this report. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. We telephoned the manager of the service to clarify some issues in the AQAA. What has this told us about the service? The home sent us their annual assurance assessment (AQAA) when we asked for it. It was fairly well completed and gave us some good information about the service. However, the manager had completed the older persons AQAA when the home is registered to provide a service for younger adults. Despite the above, we looked at the information in the AQAA and our judgement is that the home is still providing a good person centred service and they know how they are going to make further improvements to the service. For example, in the AQAA, the manager said that their plans for improvement over the next 12 months include: Improve life plans to make them more live Devise a training package with human resources for support staff on their role in dealing with complaints To look at issues in the environment with particular reference to dementia care To increase staffs training opportunities. Although he did not give any examples of what the training was going to be. He also said he wants to look at improving recruitment of staff and lowering of staff sickness so that the home do not have to use as much agency staff. Annual Service Review Page 3 of 5 At our last visit to the service we said that people must be offerred more opportunities to take part in activities of their choosing. In the AQAA, the manager said they had made improvements in this area by seeking volunteers for social activity and made sure people have had more opportunities to be involved in household activity such as going for the weekly shop. He also said they were planning further improvements as follows: - Long term- to employ an activity co-ordinator - replace mini bus - increase number of drivers for mini bus. They have good systems in place to make sure people who use the service have their views listened to and acted upon. In the AQAA, the manager said they have: - Regular service user consultation meetings - six monthly review meetings Regular discussions with relatives in addition to review meetings - Staff meetings to discuss service user issues and new ideas. He said that as a result of listening to what people want they have made changes to the menus in the home, reviewed staffing requirements to meet peoples needs better and looked at how they can increase peoples activities and involvement in the running of the home. The manager also said they provide a quality audited service. He did not say what quality measures were in place, for example if they seek the views of people who use the service, their relatives or health and social care professionals, by the use of questionnaires. When we telephoned the manager he said they seek this sort of feedback through meetings and regular contact with people. The service continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We have not received any concerns about the service in the last year. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care services at least once every 3 years. The completion of the annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 5th January 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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