Latest Inspection
This is the latest available inspection report for this service, carried out on 18th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cwello Lodge.
Annual service review
Name of Service: Cwello Lodge The quality rating for this care home is: The rating was made on: two star good service 0 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Ktomi Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17 Cobbett Road Southampton Hampshire SO18 1HJ 02380559628 02380559628 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Emma Lee Hayles Conditions of registration: Category(ies) : learning disability Conditions of registration: Auckland Care Ltd Number of places (if applicable): Under 65 Over 65 7 0 The maximum number of service users to be accommodated is 7. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: New manager Miss Emma Hayes registered April 2009. Increase in the number of people the home can accommodate from 5 to 7 in September 2009. 0 9 0 2 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Cwello Lodge is a registered residential care home able to provide care and accommodation for up to seven younger adults with learning disabilities. The home is not suitable for people with a physical disability. The home is a large detatched house which has been extended to provide all single bedrooms with ensuite WC and wash basin. There is a bathroom on the ground floor and two shower rooms on the first floor. There is a lounge/dining room and large separate kitchen. There is also an office on the first floor. To the rear is an enclosed garden with patio and lawn area. Car parking is in the road outside the home. The home is owned by Aukland Care Ltd and managed by registered manager Miss Emma Hayles. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection in February 2009. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Other information we have received about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA). The AQAA was completed by the registered manager to a high standard and provided the information that was required. The AQAA described areas that the home has improved including the provision of a sensory room and the addition of two cats following the requests of the people who live at the home. The AQAA also stated that they are now providing peoples person centred plans in pictorial format and that eighty per cent of care staff either have or are doing an NVQ in care. Service users have had a holiday funded by the home in 2009 and are planning a holiday for 2010. The AQAA contained other information as to where service users have been involved in decisions about the home. The previous key inspection was undertaken in February 2009. This was the first inspection that the home had had since registration in September 2008. No requirements or recommendations were made. We sent comment cards (surveys) to the home to give to people who live at the home to complete. We received three completed comment cards. These showed that people are happy with the service they receive at the home. People added comments including in the section what the service does well being nice and helping people, I can do things I like, I like my independence, another that they like the food, the garden, my own chair and the photos. One person stated that they had had a holiday last year and another that they feel safe and calm living at the home. Service users also stated that they like the staff. We sent surveys to the home for staff to complete. No completed staff surveys had been received at the time of completing this ASR. Annual Service Review Page 4 of 6 We also sent surveys to the home to give to external health and social care professionals. No completed surveys have been received from them either. At the time of the previous key inspection the home was in the process of registering a new manager. This was completed in April 2009. One service user stated that they like Emma the manager. The home was registered for five people at the previous key inspection and was in the process of completing the work on two further bedrooms. These were registered in September 2009 and the home can now accommodate up to seven younger adults with a learning disability. No concerns or complaints were raised in any of the surveys received by the people who live at the home. Those who completed comment cards stated that they knew how to complain and named people they could talk to if they were unhappy or had any complaints. The home has notified the commission of incidents that have occurred in the home. Information in the notifications indicates that the home has taken appropriate action following the incidents. What are we going to do as a result of this annual service review? There is no evidence to indicate that the service is not still continuing to provide good outcomes for the people who live there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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