Latest Inspection
This is the latest available inspection report for this service, carried out on 24th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Davenport Manor.
Annual service review
Name of Service: Davenport Manor The quality rating for this care home is: The rating was made on: two star good service 0 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Fiona Bryan Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 170 Bramhall Lane Davenport Stockport Cheshire SK3 8SB 0161-4834598 F/P01614834598 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Davenport Manor Nursing Home Limited Number of places (if applicable): Under 65 Over 65 34 34 0 0 0 34 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia -Code DE Mental disorder, excluding learning disability or dementia - Code MD The maximum number of service users who can be accommodated is: 34 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Davenport Manor is one of two residential care homes owned by the Davenport Manor Nursing Group. The registered provider is Davenport Manor NH Limited; directors are
Annual Service Review Page 2 of 6 0 4 0 2 2 0 0 9 Mr Kieran Patel and Mr Dilip Patel. Mrs Wendy Drabble is the registered manager. Davenport Manor is registered to provide care for up to 34 people of both sexes. People with dementia and people with a diagnosis of mental disorder can also be accommodated. Davenport Manor provides permanent residential care services, respite and short-stay services. Accommodation comprises of 28 single bedrooms, 17 with ensuite facilities, and three shared rooms. There are three lounge/dining rooms. The home has a passenger lift to people to the first floor. A large, fully enclosed garden is situated at the rear of the building and there are ample car parking facilities at the front of the house. Davenport Manor is situated in the Davenport area of Stockport. Local shops, churches, post office, surgeries and a newsagent are close by. There is a regular bus service and Davenport railway station is approximately a quarter of a mile away. The home has a Statement of Purpose and Service User Guide providing information about the care provided, the qualifications and experience of the owners and staff and the services residents can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is available from the manager to help people make an informed choice whether to move into the home. The fees at the home range between £365 and £480. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. This was looked at and the information provided taken into account. The AQAA is a self-assessment that informs us about outcomes for people who use the service. As well as other information, it also tells us what the service has done within the previous 12 months, what they think they are doing well and how they could develop and their plans to do so in the next 12 months. Surveys were provided to people who use the service and to staff working at the home. We looked at information we have about how the service has managed any complaints. We considered what the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. We looked at the history of the service by reflecting on previous inspection outcomes. Any other relevant information from other organisations was considered along with what other people have told us about the service. What has this told us about the service? The home sent us their AQAA when we asked for it. The assessment was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what their plans for further improvement are over the next 12 months. Surveys were returned by 8 staff and 8 people living at the home. These confirmed that people were generally satisfied with the overall quality of care provided. People said they always got the medical care they needed and 5 people said they always got the personal care and support they needed whilst 2 said they usually did, although 1 person said they only sometimes did. Five people said staff always listened and acted on what they said and 3 said they usually did. Comments included, The staff are very caring and patient and were real angels without wings to my mum whilst she was settling in (even though they were rushed off their feet) and Staff are excellent. They go out of their way to help all the residents. People said there were always (5) or usually (3) activities they could join in with and that they always (2) or usually (5) liked meals at the home, although 1 person said they only sometimes liked the food. Staff told us in their surveys that they were given training to update their knowledge and that the manager met with them regularly to provide support and guidance. In the AQAA it was reported that 63 of carers working at the home had successfully completed National Vocational Qualifications (NVQ). Annual Service Review Page 4 of 6 We have received no complaints about this service and people in the surveys told us they knew who to speak to if they were unhappy with any aspect of the service. Other comments we received about the service included, Davenport Manor is a lovely care home, very well maintained and the staff are brilliant. Highly recommended, I am very happy here and this is my home. I feel spoilt since living here, I feel very happy and safe and Overall I think the home is excellent. Looking at all the evidence available to us, our judgment is that there is no reason to change the current rating of the home. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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