Latest Inspection
This is the latest available inspection report for this service, carried out on 28th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dawood House.
Annual service review
Name of Service: Dawood House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet McBride Date of this annual service review: 2 4 0 6 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Victoria Road Bentley Doncaster DN5 0EZ 01302873455 01302822259 dawood.house@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Dawood Care Ltd Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dawood House is a 40-bedded care home for older people providing personal care and accommodation. The home provides single room accommodation on two floors; there is a stair lift and shaft lift available to enable service users to access all parts of the home. The bedrooms on the older part of the home all vary in shape and size, those rooms in the new purpose built extension are modern and provide en suite facilities. There is a long drive leading to the home, and service users are able to enjoy an attractive garden to the front of the home, it is well stocked with shrubs and
Annual Service Review Page 2 of 7 No NONE plants and has attractive seating areas. There is ample car parking facilities. The Statement of Purpose and the Service User Guide, which is available on request, this as information about the services available to people and their families. The home published inspection report will also be available for people to read. Further information about fees and additional charges please contact the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Date of this annual service review 11/06/2009 The Quality rating for this home is 2 Star Good The rating was made on 16/06/2008 Date of last key inspection 16/06/2008 We looked at all the information that we have received, or asked for, since the last key inspection of the home. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. A number of surveys were received and their comments are included in this report. What has this told us about the service? The manager completed the annual quality assurance assessment by the agreed date. It gave clear and good information about the service and provided evidence that they value the views of people who use the service. The AQAA told us what changes they have made as a result of listening to people within the home, what improvements they have made and highlighted the areas they were planning to improve on. Care plans have recently been rearranged following an inspection by contract compliance and are currently being updated to include more detailed information about preferences wishes and abilities of people using the service.They have also improved the pre-admission assessment they now complete a social recreational and religious needs form. Environment they have replaced all corridor carpets and dining room furniture. They now have a sun lounge which doubles up as a second dining room so people have the choice of eating in either dining room or a tray in the lounge or in the privacy of their own room. A number of bedrooms have been decorated and had new carpets fitted. New carpets have also been fitted in all corridors upstairs and down. A bird table has been purchased for the patio,people seem to enjoy watching the birds in the garden. The home told us what they feel they do well for example they state they have a thorough pre-admission assessment to establish the needs of people who use the service. Personal care is delivered in an unhurried manner with a range of choices on Annual Service Review Page 4 of 7 offer privacy and dignity is promoted at all times. Good health records are maintained and people within the home are registered with a GP and had access to health care facilities. They run activities on a daily basis and have varied menus which offer a variety of choices.They operate an open house policy and encourage regular contact with family and friends. People who use the service live in a safe and comfortable environment,which is pleasant and homely and is kept is clean tidy and wellmaintained. The AQAA told us about staff employed at the home and their qualification and what training they have undertaken.The home have eighteen care staff twelve of these staff has achieved NVQ level 2 and a number have achieved level 3 and 4. Other members of staff have commenced on NVQ level 2 training. Since the last inspection they have also employed an administrator to deal with the day to day admin tasks freeing the manager to deal with the running of the home and issues arising. All staff have been on safe guarding adults training and are much more aware of what constitutes abuse. Staff have been given copies of Abuse and Whistle blowing policies. Staff receive supervision on a regular basis. The AQAA said they have a complaint procedure which is displayed in various locations around the home and in every persons bedroom.The manager undertakes an analysis of any complaints they receive.They have had one complaint since the last inspection the manager said this has been investigated and responded to this was confirmed when checking our inspection records and notifications received from the service. Five surveys were received from people receiving care in the home,they said they receive the care and support they need and that staff are available when they need them.Some comments said that staff look after me very well make sure my clothes are clean and the food is good. One survey was received from health care professional that visits the home their comments said that staff are always helpful and have a good knowledge of our patients who live at the home.The staff ensure that peoples social and health care needs are monitored and reviewed. Six surveys from relatives had very positive comments about the care people receive and staff who work at the home.for example The level of service my relative has received since being in the home has been very high and the staff are very good..My relative could not be cared for any better and the dignity of my relative is always taken into account.When my relative was ill they got very prompt attention.Relatives said they are kept informed and up to date of any concerns or issues. The home work well with us and had notified us of incidents that affected peoples well being and informed us of the action taken to prevent re-occurrence. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 15th June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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