Latest Inspection
This is the latest available inspection report for this service, carried out on 29th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dean House.
Annual service review
Name of Service: Dean House The quality rating for this care home is: The rating was made on: two star good service 0 1 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 34-38 Reddenhill Road Babbacombe Torquay Devon TQ1 3RQ 01803313117 Telephone number: Fax number: Email address: Provider web address:
arcolombini@googlemail.com a.colombini@zoom.co.uk Mrs Sally-Ann Colombini,Mr Adalino Colombini Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 12 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dean House is a two story terraced building that is situated in the residential area of Babbacombe, it is within walking distance of local shops and amenities and the Babbacombe downs. A bus service is available locally to the town centre of Torquay. The home offers 24-hour residential care to adults with a learning disability. The Registration for the home is for 12 service users of both sexes, the age range of the current persons receiving care is from approximately 40 years to 65 years. Accommodation is offered in single rooms over two floors. A stairlift is provided for persons with additional mobility issues and toileting and bathing aids are also available. There are three communal lounges and meals are taken in a separate dining room. An activities room is also available. At the rear of the property there is a courtyard garden with seating provided and on road parking is possible at the front. None 0 1 1 0 2 0 0 7 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? To complete this Annual Service review we looked at all the information we have received about the home since the last Inspection or Annual Service Review. This included: The Annual Quality Assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. Surveys returned to us by people using the service and from other people with an interest in the service; Information we have about how the home has managed any complaints; What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key Inspection and the results of any other visits we may have made to the home in the last 12 months; Relevant information from other organisations; What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. It was very comprehensive and gave us a lot of information about the way in which the home is run and how the people who live there are supported. The form was completed by Anna Vernon who is the manager, but not the registered manager. The home have told us that since the last inspection they have made a number of changes and developments to improve the service. As an example following the issuing of questionnaires to people living at the home it was identified there was a need to review the menus. So the home had a residents meeting and sat down as a group to discuss what changes needed to be made to the menu to make it healthier and more varied. The home have also told us they have increased their awareness of equality and diversity issues throughout all of their policies and procedures; implemented person centred planning to make care plans more appropriate to each individual; developed life books for people living at the home; reviewed the way people are supported to take part in leisure activities, and implemented individualised weekly planners for everyone living at the home; made sure that all staff training is kept up to date and supported staff to undertake other courses of interest and appropriate to the needs of people living at home; reviewed all policies and procedures; redecorated three Annual Service Review Page 3 of 6 bedrooms and continued to improve the environment; employed an artist to paint the walls in the communal garden area with murals; renovated the ground floor bathroom with industrial nonslip flooring; and redesigned staff files to make them more userfriendly. They have told us they intend to continue developing the service and have a plan to have a big open day where all relatives, advocates and friends will be invited to Dean house to see all the hard work that people have done throughout the year on a life books. They tell us people who live at the home really wants to show them off and feel that this would be a perfect opportunity to do so. They have also told us they plan to develop the person centred plans; expand the reviews and life books seeing in which other ways they can help and improve the lives of people living at home; endeavour to ensure that people have as many opportunities as possible for activities and leisure; make sure that staff training is kept up-to-date and that staff can attend training courses; complete another two peoples bedrooms and try and complete the upstairs hallway with redecoration; consider the development of an incentive scheme for staff who are willing to learn more and try new things and improve links with local advocacy agencies and services to empower people living at home with information and choices. The home have told us that they have not received any complaints in the last year about their service, and we have not received any complaints about the home. They tell us that policies and procedures for the management of complaints are the same as they were last year. They have told us they have been no serious incidents involving medication and that the majority of their staff have received training in the prevention and control of infection. The home has generally remained stable with very little changes to the resident group in the last year. People who live at the home completed questionnaires for us about what it is like to live there, and we also receive questionnaires from visiting professionals. People who live at the home said that they had been asked if they wanted to move into the home, and that they had received enough information. They knew who to speak to if they were unhappy and said that the staff treated them while. Comments included I like everything Staff who completed questionnaires told us they received up to date information about the needs of people being cared for, they received enough training to help them understand the role and there were clear about what to do if they felt people were being treated badly. Staff said excellent training, managers open and friendly, very cosy homely atmosphere give staff the right training of relevance to their job role the home is well-organised and everybody seems happy Dean house is run well and I enjoy working at the home. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We will plan to do a key inspection by 30 September 2010. However we can inspect the service at any time we have concerns about the quality of the service or the safety of the people who live there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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