Latest Inspection
This is the latest available inspection report for this service, carried out on 7th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Denehurst.
Annual service review
Name of Service: Denehurst The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Trim Date of this annual service review: 0 7 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 7 Manor Road New Milton Hampshire BH25 5EW 01425612811 01425628630 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Contemplation Care Ltd Number of places (if applicable): Under 65 Over 65 11 11 0 0 The maximum number of service users to be accommodated is 11. The registered person may provide the following category of service only: Care Home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - (LD) Mental disorder, excluding learning disability or dementia (MD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Resignation of registered manager January 2009. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Denehurst is a large family home situated in a residential area, close to shops and local amenities. It was bought, with two other homes, from the previous providers in March 2008 by Contemplation Care Ltd. The home provides care for up to 11 people who have learning disability or mental disorder. Annual Service Review Page 2 of 6 Accommodation is provided on two floors in single rooms. Shared space includes a lounge/diner and a small conservatory. There is a large garden with seating area at the rear of the property. The fees are from #900.00 to #1560.00 a week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It clearly identified what improvements the service has made since the last inspection and what improvements are planned for the next 12 months. For example, the brochure has recently been updated to make sure people who may wish to use the service have accurate information. The service now wants to provide the information in alternative formats such as audio and pictorial. Care plans have been transferred to person centred formats and the service now plans to provide alternative formats so that each person who uses the service can understand what is written and be more actively involved. The amount of time people spend doing activities outside the home has been increased and future plans include sourcing more eductional and recreational activities. The AQAA recorded that no complaints had been received by the service since the last inspection. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. Annual Service Review Page 4 of 6 People who use the service always tell us they are happy with the way it is run. We sent five surveys to people who use the service and received five back. They showed people thought they were are able to make choices about how they lived their lives most of the time. These are some of the comments made: Its nice, staff are helpful. I like my coffee. I like my room. I think the staff are good and I love going out on trips. They take me out. Im happy with everything. Everyone said they knew who to speak to if they were not happy and were confident they would be listened to. We sent out four staff surveys and received four back. Staff told us they thought they had a good induction and received the training they needed to provide support to people who use the service. They felt the environment was being improved and that people had a good choice of activities. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24/07/2010 . However we can inspect the scheme at any time if we have concerns about the quality of the service or the safety of the people using the service. The last key unannounced inspection of the service was 24/07/2008, when the rating given was GOOD. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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