Latest Inspection
This is the latest available inspection report for this service, carried out on 20th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dennyshill.
Annual service review
Name of Service: Dennyshill The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Delacroix Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Glenthorne Road Duryard Exeter Devon EX4 4QU 01392259170 Telephone number: Fax number: Email address: Provider web address:
tracey@dennyshill.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia physical disability Conditions of registration: Mrs Tracey Victoria Anne Hibberd Number of places (if applicable): Under 65 Over 65 9 0 9 9 9 9 Client group MH mental handicap (learning disability) [40 years and over] Client group MH(PH) mental handicap with physical disability [40 years and over] Main client group MH(E) mental handicap who are elderly Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dennyshill is situated in a quiet area of Exeter, close to the university. Nine older people with a learning disability live at the home. All accommodation is provided on one level. There are two double rooms and five single bedrooms. There is one bathroom with a level entry shower and a bath, which is not assisted. The manager/owner lives on site. The cost of the service ranges from 357 - 426 pounds
Annual Service Review Page 2 of 5 per week, with additional changes for hairdressing, chiropody, transport at 40p per mile per resident, toiletries and clothes. The statement of purpose/service user guide is kept in the hall. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following information. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. In 2009, we carried out a random inspection, which confirmed that the home is providing good quality care and works well with health and social care professionals for the benefit of people living at the home. The manager was recently voted South West Carer of the Year, and was nominated by health and social care professionals. A visitor told us that their relative was well cared for. They said that the home is very clean and all the staff are friendly and make you feel welcome. 4 staff members told us how they enjoyed their job with one person saying that it was always a pleasure, never a chore. Staff told us they feel well supported so that they can provide a good standard of care, and have access to appropriate training. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan , and will do a key inspection by 11/10/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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