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Care Home: Dercliffe Care Home

  • Juno Street Nelson Lancashire BB9 8RH
  • Tel: 01282603605
  • Fax:
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Dercliffe is registered to provide accommodation and personal care for up to 32 older people aged over 65 years. The home, a former vicarage, is a detached property set within its own grounds in a residential area. The home offers 24 single and 4 shared bedrooms, all have ensuite toilets and hand wash basins. Various aids and adaptationsAnnual Service Review Number of places (if applicable): Under 65 3209122008including a passenger lift are provided to assist with self-help and mobility. There are 4 lounge/dining rooms, 2 additional sitting areas and a conservatory. The residents have access to a garden to the rear of the property and a paved forecourt at the front of the home, where some car parking is available. Dercliffe is situated close to local facilities, including shops, post office and a public house. A bus service is available approximately 5 minutes walk from the home. Information was made available to prospective residents by means of a statement of purpose and service user`s guide. The service user`s guide was usually given to relatives and/or prospective residents on viewing the home or at the point of assessment. In addition, all residents accommodated in the home were issued with a personal copy of the service user`s guide. Previous inspection reports can be viewed at the home on request or downloaded free of charge from the Commission`s website at www.cqc.org.ukAnnual Service Review

  • Latitude: 53.842998504639
    Longitude: -2.2039999961853
  • Manager: Ms Linda Tracey Goff
  • Price p/w: ~
  • UK
  • Total Capacity: 32
  • Type: Care home only
  • Provider: Dercliffe Care Home Ltd
  • Ownership: Private
  • Care Home ID: 5465
Residents Needs:
Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Dercliffe Care Home.

Annual service review Name of Service: Dercliffe Care Home The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Playfer Date of this annual service review: 1 5 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Juno Street Nelson Lancashire BB9 8RH 01282603605 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Dercliffe Care Home Ltd Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 32 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dercliffe is registered to provide accommodation and personal care for up to 32 older people aged over 65 years. The home, a former vicarage, is a detached property set within its own grounds in a residential area. The home offers 24 single and 4 shared bedrooms, all have ensuite toilets and hand wash basins. Various aids and adaptations Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 32 0 9 1 2 2 0 0 8 including a passenger lift are provided to assist with self-help and mobility. There are 4 lounge/dining rooms, 2 additional sitting areas and a conservatory. The residents have access to a garden to the rear of the property and a paved forecourt at the front of the home, where some car parking is available. Dercliffe is situated close to local facilities, including shops, post office and a public house. A bus service is available approximately 5 minutes walk from the home. Information was made available to prospective residents by means of a statement of purpose and service users guide. The service users guide was usually given to relatives and/or prospective residents on viewing the home or at the point of assessment. In addition, all residents accommodated in the home were issued with a personal copy of the service users guide. Previous inspection reports can be viewed at the home on request or downloaded free of charge from the Commissions website at www.cqc.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service, such as the staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further developments they would like to make, to ensure that people continue to experience good outcomes. The AQAA told us about improvements that have been made in the last year. For example, a new care plan format has been fully implemented to provide more information for staff about how best to meet the residents needs and monthly reviews of the plans have included consultation with the residents and their relatives. The residents have also enjoyed more trips outside the home to places of local interest such as Pendle Heritage Centre and Downham. Eleven residents, some with the help of a relative, completed and returned a questionnaire. The majority of residents wrote comments expressing satisfaction with the home. For example one person wrote, The home is clean and tidy and the staff are extremely efficient and professional and another person commented, Overall everything is very satisfactory. The residents indicated that they received the care and support they needed and staff listened to them and acted on what they said. Nine members of staff also completed and returned a questionnaire. All staff indicated they received training relevant to their role and were well supported by the management team. They were also happy with the level of care provided to the Annual Service Review Page 4 of 6 residents. One member of staff commented, We have very friendly staff that care very well and another staff member wrote, The home creates a safe and happy environment for both residents and staff and encourages relatives to visit whenever they want to. Information in the AQAA informed us that thorough recruitment and selection procedures have been used in the employment of new staff, in order to safeguard and protect the residents. Emphasis continues to be placed on staff training and the majority of the staff team have achieved an appropriate qualification. This helps the staff to carry out their role effectively. According to information in the AQAA, the staff have recently completed safeguarding training, to ensure they are aware of the types and indicators of abuse and where to direct a referral in the event of an alert. The manager has not received any complaints and there have been no complaints about the service sent to the Commission. Since the last inspection, the complaints procedure has been updated to include the new contact addresses for the Commission and Social Services. The residents who completed a questionnaire indicated that they knew what to do if they had any concerns about the service. Following the retirement of the registered manager, the deputy manager has been appointed as the new manager with responsibility for the day to day operation of the home. From all the information received we have concluded that the home is well managed and continues to provide good outcomes for the residents. What are we going to do as a result of this annual service review? We will continue to monitor information received about the service and will carry out an inspection when required. We can inspect a service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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