Latest Inspection
This is the latest available inspection report for this service, carried out on 29th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Derwentside Dementia Care Centre.
Annual service review
Name of Service: Benfield Villa Care Home The quality rating for this care home is: The rating was made on: two star good service 2 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicola Shaw Date of this annual service review: 2 3 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 157 Durham Road Blackhill Consett Durham DH8 5TH 01207581596 01207588956 lk@mentalhealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mental Health Care Number of places (if applicable): Under 65 Over 65 30 0 0 30 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 30 Dementia - Code DE, maximum number of places: 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Benfield Villa is a care home providing personal care and accommodation for up to 30 older people with dementia. The registered provider is Mental Health Care, a Registered Charity. 2 3 0 1 2 0 0 9 Annual Service Review Page 2 of 6 The home is located on the main street in Blackhill, which is an area on the outskirts of Consett and is close to houses, shops, a pub and other amenities. It was first opened in 1990 and consists of a two-storey building from the Victorian period. There are gardens to the front and rear, an indoor courtyard and car parking facilities. The accommodation is split into two units with the first floor accommodating older people with dementia. There is a passenger lift for access. There are no en-suites facilities but an adequate number of bathrooms and toilets are provided. Each unit has spacious lounge and dining areas including a conservatory leading from the ground floor lounge. A hairdressing salon is located on the first floor. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for since the last inspection. This included: The annual quality assurance assessment (AQQA) that was sent to us by the service. The AQQA is a self assessment that focuses on how well outcomes are being met for people using the service. The previous inspection report to see what requirements were made and the results of any other visits we have made to the agency in the last 12 months. Information we have about how the service has managed complaints. Relevant information from other organisations. The results of surveys we sent to service users, staff and other health care professionals. We received 2 completed surveys from service users, 8 from staff and 3 from other health care professionals. What has this told us about the service? The home sent us the AQQA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQQA and our judgment is that the home is still providing a good service and they know what further improvements they need to make. Since the last inspection the manager has used annual service user surveys, complaints and suggestions to find out what service users and their relatives think about the service. As a result of listening to people the manager told us they have involved service users and their families in redecoration of bedrooms, they have purchased 2 large screen TVs and some new furniture for the home. They have also developed the activities programme. Other improvements to the home have included improving the environment for people with dementia, for example, by providing red toilet seats so people can easily see them, signs so people can easily find their way and a picture menu book to help service users make choices about what to eat. The manager is also doing a course at degree level so that she has greater knowledge of the needs of people with dementia. Staff training in the last 12 months has included Dignity in Care training sessions provided by the local authority safeguarding team. The manager told us that 90 of care staff have achieved the NVQ level 2 qualification in care or above and plans are in place for all staff to undertake malnutrition and Mental Capacity Act training. In the last 12 months the manager has also completed training about the Mental Capacity and Deprivation of Liberty Acts to keep her knowledge up-to-date. We have received one complaint about Benfield Villa. This was about the quality of food, activities and the environment. As a result of this complaint we did a random inspection on 23rd July 2009. Four requirements were made as a result of this inspection. These were to make sure out of date milk is not kept in the fridge on the Annual Service Review Page 4 of 6 first floor of the home, for the activities programme to be developed, for vegetables not to be prepared the night before they are cooked and to monitor the temperature in the home to make sure it is kept at a comfortable level for people. The homes line manager wrote to us after this inspection to tell us these requirements had been addressed. The concerns raised in the complaint about the quality of food were not substantiated. Also we were aware, prior to this random inspection, that the home knew about improvements needed to be made to the environment for people who live here. Information provided in the AQQA confirms that these improvements have continued. Service users said : creates a lovely homely atmosphere and staff are all very caring. Helping us all when it is needed. Staff said about Benfield Villa meets the needs of all the residents on a daily basis. Care standards are of a high quality. Choices are given on a daily basis. Furniture could be replaced, provides a homely atmosphere with good care. It feels like home from home Care to residents is excellent. Food is very good and good choice of menu. Good team work, I have worked in care homes before, but must say this one is the friendliest and best run, the home has a lovely atmosphere and the home offers good training to its staff. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 23rd January 2011. However, we can visit the service at any time if information is provided that suggests service users are at risk of harm or abuse. Annual Service Review Page 5 of 6 Reader Information
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