Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dolphin View.
Annual service review
Name of Service: Dolphin View The quality rating for this care home is: The rating was made on: three star excellent service 1 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anne Brown Date of this annual service review: 1 7 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Harbour Road Amble Morpeth Northumberland NE65 0AP 01665-713339 01665713223 dolphinviewhome@fshc.co.uk www.fshc.co.uk Cotswold Spa Retirement Hotels Limited (wholly owned subsidiary of Four Seasons Healthcare Ltd) Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users who can be accommodated is: 42 The registered person may provide the following category of service only: Care Home with Nursing, Code N. To service users of the following gender: Either. Whose primary care needs on admission to the Home are within the following categories: Old age, not falling within any other category, Code OP, maximum number of places 42 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dolphin View is a purpose built care home with nursing situated on the edge of the harbour in Amble Northumberland. The home is over two floors, which are accessed by stairs and a passenger lift. All the rooms are for single occupancy. None of the bedrooms have en-suite facilities, however each bedroom has a hand washbasin. There are bathrooms, showers and toilets close to residents bedrooms and all communal
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 42 1 4 1 1 2 0 0 8 areas. Specialist baths and toilets are provided for residents with disabilities. There are lounges on both floors with the dining room situated on the first floor. There is access to a garden area to the front of the home, which affords views across the bay and harbour area. Car parking is provided to the rear of the building. The home provides information about the service through the service user guide. A copy of the last inspection report from The Commission for Social Care Inspection is available in the entrance to the home. The home charges fees of £440.60p and as the home provides nursing care the free nursing care element of the funding is provided in addition to the costs charged to the resident of the funding authority. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection carried out on 12th December 2008. This included:The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service, the staff and from a health care professional. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The home told us that all staff had completed equality and diversity training to help ensure that the individual needs of the people living in the home could be met. They carry out comprehensive pre-admission assessments and complete pen pictures to give the carers information about social backgrounds, preferences and choices. The home has a residents committee and regular meetings are held to discuss the day to day issues and ideas and preferences people may have. The home employ a personal activities leader who has developed an activities programme which reflects the preferences of the people living in the home. There is a programme in place to ensure all staff achieve a National Vocational Qualification, Level 2 or above. Mandatory health and safety training and specialised training is also provided for the staff. The lounges, dining room, lobby, reception area, stairwells, corridors, toilets and bathrooms have recently been redecorated. Annual Service Review Page 4 of 6 The majority of surveys returned to the Commission by people living in the home stated they were well cared for and happy with the service they receive. When asked what the home did well comments included:Cares for me well. Provide good meals. Meals, come and help you out, activities. Nursing staff are very good. Laundry excellent. Caring in every way. Two people said they felt the food served at tea times could be more varied. The home stated that home baked products and fresh fruit platters are now offered. They are also carrying out a survey regarding their catering provision and the views of the people living in the home will be taken into account. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? Our judgement is that the home continues to provide an excellent service, and they have clear strategies in place to improve and develop the service further. We are not going to change our inspection plan, and will do a key inspection by 30th November 2011. We shall continue to remain in contact with the service. However we can still inspect the service at any time, and shall do if we have any concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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