Latest Inspection
This is the latest available inspection report for this service, carried out on 24th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Donec.
Annual service review
Name of Service: Donec The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Damian Griffiths Date of this annual service review: 2 9 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Headley Road Grayshott Hindhead Surrey GU26 6DP 01428605525 Telephone number: Fax number: Email address: Provider web address:
donec@efitzroy.org.uk www.efitzroy.org.uk Elizabeth Fitzroy Support Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 14 0 The maximum number of service users to be accommodated is 14. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Donec, is managed by Elizabeth Fitzroy Support, and is registered to provide a service for fourteen adults with a learning disability or physical disability. The home has links with local General Practitioners, the Community Nursing Team and local community. Donec is a large three-storey house on the outskirts of Grayshott, a small village on the Surrey and Hampshire border. There is no lift available and is therefore appropriate only for service users with good mobility. Service users are able to access local facilities and are encouraged to maintain their independence. Visitors
Annual Service Review Page 2 of 6 are welcome and service users families are encouraged to play an active part in their relatives life. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we received, or score, since the last inspection. This included; the annual quality assurance assessment AQAA) but the sensor asks, 23/04/09 by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and results of any other visits that we have made it to the service in the last 12 months. What has this told us about the service? We did not receive any surveys from people using the service prior to completing this annual service review. The annual quality assurance assessment (AQAA) was received on time and contain helpful information about the home and how it works hard to ensure good outcomes for the service users. The AQAA advised that service users have access to the East Hampshires advocacy scheme, taking advantage of participating with the home business by attending regular house meetings and by representing the home at the regional service users Forum. We were advised that some service users were being supported to find alternative daycare services. The home and the support of the local authority, counsellors, psychiatrists and other healthcare practitioners to ensure that service users receive regular support. The home informed us that a service user was looking for alternative place to live due to their changing care needs. The home advised that they are released for support workers on each shift and to waking staff at night and during 24-hour support. The home was required to improve the quality of temporary staff at the previous key inspection. We were advised that the manager was going to develop a care bank of staff. The home confirmed that over 50 of care staff had achieved level II of the National Vocational Qualification (NVQ) over the last 12 months. The AQAA stated; all staff have the necessary skills to support service users to a high standard. The home ensured that we received regular information any significant events that had affected the service users well-being of the last months. The home has kept us informed of important issues that have happened since the last key inspection they work well with us and have shown us the service continues to provide good outcomes what people use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? The home ensured that we received regular information any significant events that had affected the service users well-being of the last months. The home has kept us informed of important issues that have happened since the last key inspection they work well with us and have shown us the service continues to provide good outcomes what people use it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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