Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Draycombe House.
Annual service review
Name of Service: Draycombe House The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jennifer Hughes Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Draycombe House 1 Draycombe Drive Heysham LA3 1LN 01254858316 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Draycombe House Care Ltd Number of places (if applicable): Under 65 Over 65 6 0 The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD The maximum number of Service Users who can be accommodated is:6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Draycombe House is registered with the Commission for Social Care Inspection to care for six adults with a learning disability. It is a large detached property, which is relatively close to shops and local amenities. The residents accommodation is situated on the ground floor. Each resident has a single bedroom and there is a large lounge, which has tea-making facilities within it, there is a separate dining room. 1 1 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Two of the bedrooms have en-suite facilities and there is a communal bathroom and a separate toilet. The fees for the home at November 2008 were from £361 to £779, dependant upon the individuals assessed needs. Current information regarding services provided, and fees, can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service, such as numbers of staff and what qualifications they hold. Any surveys returned to us by people using the service, and from other people with an interest in the service. What the service has told us about things that have happened in the service. The inspection record. This is a document where we record any activity or information that we receive about the home. Information we have about how the service has managed any complaints. The previous key inspection report and annual service reviews. What has this told us about the service? The agency sent us their AQAA when we asked for it. It was very clear, and gave us all the information we asked for. The information showed us that the service is continuing to make sure the people who receive the service are well supported. There is continual self monitoring to make sure good standards are kept. The management of the agency is open, and service users, staff and relatives are encouraged to help in developing the service. The care manager told us in information sent to us This is the clients home and is never treated as the staffs workplace, the clients are respected at all times and We hold regular client meetings with staff and family members and when possible involve them in all daily routines in the home and outside the home. Surveys we received from clients were all positive. They told us that they were able to make their own decisions about what they did each day, and they knew who to speak to if they were unhappy about something.They told us the staff always treated them well. One client said (The home) looks after me very well. Nice friend I live with. Good food. Another told us I like the staff and my bedroom is nice Staff confirmed that they received good induction and relevant training, and they all Annual Service Review Page 4 of 6 felt they had enough support and knowledge to meet peoples differing needs. One staff member said (The home) provides a good warm, family atmosphere, also it puts in a high level of support to make sure all of our residents enjoy a full life style. The care manager told us how training had improved for staff (We have) made available new courses and options for staff to make sure that day to day working is made easier for them to work with the clients. All of the eight care staff employed by the home hold National Vocational Qualifications (NVQ). He also told us of further plans to improve services, with more decoration and refurbishment of the environment, and continued constant liaison with staff and clients to ensure individual needs and choices are met. We discussed with the care manager how the AQAA from Draycombe House could be improved with more detail about the actual operational systems of the home, with examples of how they have benefited clients and staff. All services are required to have written procedures in place to be followed if it is suspected that a client has been the victim of abuse. These are generally referred to as safeguarding procedures.The home has these procedures in place, and have made one safeguarding referral to the local authority in the last twelve months. They followed procedures correctly, in good liaison with the social work team, so protecting the clients living at the home. Neither the home, nor the Care Quality Commission, have received any complaints since the last inspection. The provider works with us, and has demonstrated that their service continues to provide good outcomes for the people who are supported by them. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will continue to monitor the service. We can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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