Latest Inspection
This is the latest available inspection report for this service, carried out on 11th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eastlake.
Annual service review
Name of Service: Eastlake The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Williamson Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Eastlake Nightingale Road Godalming Surrey GU7 3AG 01483413520 Telephone number: Fax number: Email address: Provider web address:
linda.grout@anchor.org.uk www.anchor.org.uk Anchor Trust Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 0 0 0 0 1 The registered person may provide the following catergory/ies of service only : Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) Old age, not falling within any other category (OP) Dementia (DE) 2 The maximum number of service users to be accommodated is 52 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eastlake is registered to provide accommodation and care to fifty one older people. The home is located in a residential area in Godalming, Surrey and is close to the post
Annual Service Review Page 2 of 6 1 1 1 1 2 0 0 8 office, local shops and pubs with excellent bus and train routes to nearby towns. Accommodation is on two floors accessed by stairs or a lift and split into four independent living units with a communal lounge, dining area and kitchen. The home has an office, main kitchen, laundry, bathrooms, toilets and bedrooms have en-suite facilities. The home has a courtyard and an attractive garden which is private, secure and accessible. Private parking is available. The fees at the home range from £500 per week to £900 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for the people using the service. Information we have about how the service has managed complaints or allegations. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection report. The service history. Random sample surveys of people who use the service and or their representatives. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This was clear and gave us all the information we asked for. We looked at the information in the AQAA, the service history, surveys received, and additional information received since the last inspection and it is our judgement that the home is still providing a good service and that they know what improvements they have to make. Nine resident survey forms and three staff survey forms were returned to the Care Quality Commission. The AQAA states that all prospective residents have sufficient information to help them make a choice about the home. One resident stated I had the decision made on my behalf. The manager stated that everyone has a needs assessment in place prior to admission to ensure individual needs can be met. Person centred care plans follow on from this and are reviewed and updated regularly. All the residents surveys stated that care and support is available when required and that staff respect residents privacy and dignity. The home has a complaints procedure in place. The AQAA indicates that all residents and their relatives have access to a copy of this procedure. Surveys suggest that eight residents would know how to make a complaint if they had to. There is also a safeguarding vulnerable adults procedure in place and staff receive training in this procedure. Staff surveys indicate that staff would know what to do if they had concerns about anything in the home. Annual Service Review Page 4 of 6 There is an ongoing maintenance and refurbishment programme in place and residents were consulted on the choice of new furniture for the lounge. Bedrooms are decorated as required and in a colour of choice. Fixtures, fittings and carpers are replaced accordingly. Residents are supported to follow a healthy eating plan and surveys were very complimentary of the food offered and the standard of catering. The food is very tasty, and we get lovely meals here, were some of the comments received. One resident said they could provide a variation on diabetic cake. The AQAA outlines the wide choice of leisure activities available. Following feedback from residents the home now hires a mini bus three times a year and outings have included trips to the coast, local places of interest, Kew Gardens, Wisley Gardens, and shopping trips. There is a wide and varied activity programme in place and residents stated that there is always something to do. Quality assurance is monitored and the home is always looking at ways to improve their standards. Regular residents and relatives meetings are facilitated, regular audits of care, housekeeping audits, catering surveys, and medication audits all form part of the quality monitoring process. There is a suggestions box, and forms how are we doing located at the main entrance for relatives and residents to place that opinions and proposals. The manager stated in the AQAA that the home operates a robust staff recruitment procedure. All staff are vetted according to procedure to ensure the safety of the residents. Training and development of staff is ongoing and 86 of the staff employed have an NVQ in Health and Social Care at level 2 or above. Staff confirmed in surveys that they all undertake induction training and all have contracts of employment. The AQAA indicates that the health, safety, and welfare of the residents and the staff are promoted and all staff receive training on health and safety policies and procedures. The home continues to inform The Care Quality Commission of any relevant events that have occurred since the last key inspection and they have shown that they have managed issues well. They work well with The Care Quality Commission and have shown that their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do another Annual Service Review by 11th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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