Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eaton Lodge Nursing Home.
Annual service review
Name of Service: Eaton Lodge Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Crosby Date of this annual service review: 0 2 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 62 Westgate Bay Avenue Westgate-on-sea Kent CT8 8SN 01843832184 01843832184 maria.eatonlodge@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Mukesh Raojibhai Patel Number of places (if applicable): Under 65 Over 65 0 24 The maximum number of service users who can be accommodated is: 24 The registered person may provide the following category/ies of service only: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eaton Lodge is an older style two storey detached premises situated near the town centre and sea front. The home is registered for 24 older people requiring nursing care and provides both single and shared room accommodation. There is a pleasant garden at the rear of the building with seating arrangements, and some parking space is available at the forecourt. The Registered Person Mr M Patel visits the home on a regular basis, and the Annual Service Review Page 2 of 6 Registered Manager has been in post for several years and is an experienced first level nurse. The registered manager confirmed that the current fees range from £396.00 to £600.00 per week as at July 2008. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. What has this told us about the service? The home returned the annual quality assurance assessment (AQAA) documentation, completed by the registered manager. The information contained in the AQAA was clear and informative. It identified some areas that have improved in the last year and others where further developments are either planned or would benefit the people using the service. This included evidence that the service seeks the views of the people using the service and other stakeholders. The last key inspection report dated 08 July 2008 was positive. Twenty-five standards were inspected. Ten standards were quality judgement rated as exceeded and fifteen standards were quality judgement rated as good. No requirements or recommendations for good practice were made. People were very positive about the service they were receiving, with positive comments also from relatives and other stakeholders. Since the last inspection the Commission has been notified of significant events at the home. The completed AQAA documentation states there have been no adult protection investigations and no formal complaints made in the last twelve months. The AQAA indicated a range of areas where improvements have been made in the last year for example continuous supervision and training of health care staff. The number of NVQ trained staff has increased over the last twelve months and six care staff are currently undertaking NVQ Level 3. The promotion and maintenance of skin integrity has led to successful treatment of pressure ulcers. The AQQA states the home upholds the standards set by the Mental Capacity Act and Deprivation of Liberty Act. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do, to ensure good outcomes for those receiving a service for example to promote and maintain the popularity and reputation of the home. The service welcomes and encourages suggestions for improvement. There is ongoing maintenance and redecoration, and improvements made in the last twelve months as stated in the AQAA documentation include for example hallways on Annual Service Review Page 4 of 6 all three floors have been decorated and new curtains have been purchased for the entrance hall. An extra fridge has been purchased for clients personal foods. The information provided by the home and other sources confirmed our judgement that the home is still providing a good service. The AQAA identified that the work force work hard to provide a friendly and caring environment for the people who use the service within a person centred framework. They work well with the CQC and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key inspection by July 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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