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Care Home: Eden House

  • Eden Road Totland Isle Of Wight PO39 0EJ
  • Tel: 01983752312
  • Fax: 01983752410

Eden House is a period detached building standing in mature grounds and enjoys an outlook over the sea at Totland Bay. The home was purchased by the current owners; a family run company who have three other care homes, in April 2008. The home offers a range of single or double bedrooms with en-suite facilities and weekly chargesAnnual Service Review None 1 9 0 9 2 0 0 8vary, depending on the room occupied. There are some additional charges for hairdresssing, chiropody etc. Residents have access to a communal sitting room and separate dining room and there are accessible gardens and outdoor seating areas. The building is accessible and there is a passenger lift to access the upper floors.Annual Service Review

  • Latitude: 50.679000854492
    Longitude: -1.5440000295639
  • Manager: Miss Kelly Pointing
  • Price p/w: -
  • UK
  • Total Capacity: 21
  • Type: Care home only
  • Provider: St Vincent Care Homes Ltd
  • Ownership: Private
  • Care Home ID: 5834
Residents Needs:
Old age, not falling within any other category, Dementia, Physical disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Eden House.

Annual service review Name of Service: Eden House The quality rating for this care home is: The rating was made on: two star good service 1 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter McNeillie Date of this annual service review: 2 8 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Eden Road Totland Isle Of Wight PO39 0EJ 01983752312 01983752410 eden@stvincentcare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: St Vincent Care Homes Ltd Number of places (if applicable): Under 65 Over 65 21 0 21 0 21 0 The maxinum number of service users to be accommodated is 21. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Physical disability (PD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eden House is a period detached building standing in mature grounds and enjoys an outlook over the sea at Totland Bay. The home was purchased by the current owners; a family run company who have three other care homes, in April 2008. The home offers a range of single or double bedrooms with en-suite facilities and weekly charges Annual Service Review Page 2 of 6 None 1 9 0 9 2 0 0 8 vary, depending on the room occupied. There are some additional charges for hairdresssing, chiropody etc. Residents have access to a communal sitting room and separate dining room and there are accessible gardens and outdoor seating areas. The building is accessible and there is a passenger lift to access the upper floors. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the agency is still providing a good service and that they know what improvements they need to make. To demonstrate its commitment to equal opportunities and issues of diversity the home told us in their AQAA: We do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what we do: Person centered care planning enables the promotion of each individuals equality and diversity, and the detailed plan promotes their wishes and choices with regards to all aspects of their life. We gather this information during the pre assessment prior to admission, and this information is then used to generate the individuals care plan, and is reviewed monthly. We also have an equal opportunities policy, and we promote equality daily. Here at Eden house, we ensure that there is a balance of female and male staff on shift, with a range of skills and qualifications to meet the daily needs of our clients. Where possible we reduce the debilitating factors that some clients may have, to help enhance independence and reduce some of the difficulties they may suffer with, due to there disability. This is done by ensuring that the clients room is tailored to meet there needs, with suitable equipment to help maximize there quality of life. All communal arrears are also set up to meet the need of each individual, with respect of varying disabilities. Privacy and dignity is upheld daily, and is reflected within daily practice. We hold a zero tolerance policy, with respect to discrimination of an individual, and suitable systems are in place to enforce this policy, should there come time for the use of this particular document. Inductions for new staff also help to provide clear information on how to support individuals, regard less of there needs, and regular reviews with professionals and the individual help us to ensure that equality and diversity is promoted in what provide. The AQAA also informed us in the last twelve months since the last inspection: Our new computerized care planning system has now been fully implemented and has Annual Service Review Page 4 of 6 helped us demonstrate the excellent care provided for our clients. A number of improvements and refurbishments have also been made to enhance our service and provide a better environment for our clients. Staff numbers have increased, which has again improved the services and the quality of care provided. Our independent activities coordinator has also proved to be a great success, and clients can now also benefit from appropriate stimulation, at a time suited to them. Since the last inspection it was reported in their AQAA the home has received three complaints all of which were upheld and a number of safe safeguarding incidents. They work well with us and have shown us that their service continues to provide good outcomes for people who use the service. What are we going to do as a result of this annual service review? In the light of the number of safeguarding incidents we intend to hold a management review meeting to establish when the home should next be inspected. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

Other inspections for this house

Eden House 28/08/09

Eden House 19/09/08

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