Latest Inspection
This is the latest available inspection report for this service, carried out on 4th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eothen.
Annual service review
Name of Service: Eothen The quality rating for this care home is: The rating was made on: three star excellent service 2 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Malloy Date of this annual service review: 0 1 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 45 Elmfield Road Gosforth Newcastle Upon Tyne Tyne & Wear NE3 4BB 01912130707 01912130075 enquiries@eothenhomes.org.uk www.eothenhomes.org.uk Eothen Homes Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 37 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eothen is a purpose built care home that is situated in a residential area of Gosforth. It is close to a range of shops and other local amenities. The home provides personal care and support to 37 older people. It is equipped with a passenger lift. There are 35 single bedrooms and one double bedroom, all with en-suite facilities. Communal lounge and dining areas are provided. There are baths and showers, and separate toilets. The home has car parking space and accessible attractive gardens. A guide to the homes services, inspection reports and details of fees are available from the home. None. 2 9 0 1 2 0 0 9 Annual Service Review Page 2 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review or key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us about the improvements the service has made in the past year. These include: Updating the charitys website to provide additional information about the home, a video and photograph gallery and links to inspection reports. Further training for staff on the dignity challenge and appointment of a dignity champion who attends meetings and cascades information to staff. Installing a water cooler as part of the H2O Challenge and encouraging people living at the home to drink more water. The home is continuing to develop the role of the key worker role and care recording. There has been close work with local doctors and district nurses to provided end of life care and staff have received palliative care training. Five people living at the home have taken part in a discussion group about the well being of elderly people through an independent body that gathers opinion on welfare matters and reports to the government. Annual Service Review Page 3 of 7 A new medication system was introduced that has improved safety, management and infection control. The role of the activity co-ordinator has been developed and more social activities and outings are provided. The home has made links with Northumbria University and is now approved as a placement provider for occupational therapy students. People living at the home have been involved in planning menus and the menus are going to be nutritionally assessed by an external agency or specialist. Continuing to train and develop staff to deal effectively with complaints and adult protection issues. Improving the environment through ongoing refurbishment and updating of facilities. Staff have received further training on a variety of topics including the Mental Capacity Act, End of Life Care, Oral Care, Dementia, Dignity after Death and Equality and Diversity. The homes policies and procedures continue to be regularly reviewed and updated. There is a business plan for the home and this is reviewed quarterly. We received one survey from a person living at the home. This person told us they received enough information about the home before moving in and has been given written information about the homes terms and conditions. They said they always receive the care and support they need, including medical care. They said staff are usually available when they need them and that staff always listen and act on what they say. The person told us the home arranges activities they can take part in. They said they usually like the meals at the home. They indicated that there is someone they can speak to informally if they are not happy and know how to make a formal complaint. This person told us about what they feel the home does well, they said, The manager and all the carers take very good care of you and are always ready to listen. Laundry excellent. The chef is very reliable in remembering any allergies and will always cook something different if you do not want either of the two choices. Very well fed and watered between meals!. They also gave comments about what they feel the home could do better, they said, More knowledge of first aid for all carers. We received ten surveys from staff who work at the home. They told us their employer carried out checks, such as a Criminal Records Bureau check and references, before they started work. They indicated they received good induction training that covered what they needed to know to do the job when they first started. All said they are given training that is relevant to their role, helps them understand and meet individuals needs, keeps them up to date with new ways of working, and gives them enough knowledge about health care and medication. Staff said they are given up to date information about the needs of the people they care for, and that the ways they share information about people work well. The majority said there is usually enough staff to meet the individual needs of all the
Annual Service Review Page 4 of 7 people who live at the home. Staff told us their manager gives them enough support and meets with them regularly or often to discuss how they are working. Most staff feel they they have the right support, experience and knowledge to meet the different needs of the people who live at the home. The majority said they know what to do if someone has concerns about the home. Staff gave comments on what the home does well, they said: Eothen is very responsive to the needs of each resident and offers good support to their families. All staff are trained to a very high standard. The home sees to the residents needs very well including care and care plans. Activities are very good with two activity co-ordinators. I feel the home provides a friendly, safe and comfortable home for the residents. Family and friends are always made to feel welcome. High standards of care are provided and a very good range of activities both inside and outside the home are organised. Provides excellent care for the residents. Eothen has a very high standard of care with residents. It is always friendly, clean and tidy. Eothen looks after the residents well and always puts their needs first. It gives good, holistic care to its residents. They are treated as individuals and their dignity is respected. The residents are encouraged to take part in activities and outings but are not forced. Christian values are respected and each faith catered for as far as possible. The staff are friendly and caring and work well as a team. They always listen to every individual complaint or personal grievances. Suggestions from staff on what the home could do better were: Communication could be better. When a resident passes away all members of staff should be informed if they are not on duty that day. We received seven surveys from health and social care professionals who are involved with people living at the home. They told us the homes assessment arrangements ensure accurate information is gathered and the right service is planned for people. They said peoples health and social care needs are properly monitored, reviewed and met, and that the home seeks advice and acts on it to meet peoples social and health care needs and improve their well-being. Professionals said the service respects peoples privacy and dignity, supports people to live the life they choose, and responds to the diverse needs of individuals. They told us
Annual Service Review Page 5 of 7 managers and staff always or usually have the right skills and experience to support peoples social and health care needs. They said the home has responded appropriately if they, or a person using using the service or another person has raised concerns about the home. Comments from professionals on what the service does well were: They involve the residents in activities where there is a lot of participation, staff enable residents to be involved. Support the residents social and health care needs. Involve the residents in daily activities. A very well run home. An excellent, well run home with high standards of care. Two professionals made suggestions about what the home could do better, they said: There are sometimes difficulties with communication between staff. Message not passed on or lack of communication causing delays. I feel that sometimes communication between members of staff could be better. Sometimes messages arent passed on which can lead to things not being carried out or getting messages from two different people about the same thing. What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. We are not going to change our inspection plan, and will do a key inspection by 21 January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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