Latest Inspection
This is the latest available inspection report for this service, carried out on 25th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Epworth Care Home.
Annual service review
Name of Service: Epworth Care Home The quality rating for this care home is: The rating was made on: two star good service 2 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eileen Hulse Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Front Street Tanfield Lea Stanley Durham DH9 9LX 01207236379 01207290853 Epworth.health@btconnect.com www.x9healthcare.com X9 Healthcare Epworth Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 0 31 31 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Epworth Care Home is an establishment for 31 older people in need of residential care, who do not need nursing care. The home is owned by a private company, X9 Health Care Epworth Ltd. It is situated in the Derwentside District of North West County Durham, at Tanfield Lea, one of the villages near the town of Stanley. There is a shop and other local village amenities close by. Accommodation is on 2 floors, connected by stairs and a passenger shaft lift. Bedrooms are generously sized, the majority having en suite toilets. Outdoor space is very limited at this home, although there is a grassed area and woodland nearby. There is a plan to develop some outside amenity space and off road parking for the home. 2 4 1 0 2 0 0 8 Annual Service Review Page 2 of 6 The home?s charges range from #364.50 per week to #398.50, depending on the type of care required. These charges are in line with the local authority?s set rates. Residents have no fixed additional charges for extra services apart from a #15 charge if a resident needs to be accompanied to hospital and a relative is not available to escort them. The home can be contacted by fax on 01207 290853, by e-mail on Epworth.health@btconnect.com, and via the website at www.x9healthcare.com. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? On the 15th April 2008 we did an Annual Service Review of the service, we then did a key inspection on the 24th October 2008 and this was rated as a two star good service. We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection Report, the results of any other visits that we may have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance (AQAA) when we asked for it and gave us the information we asked for. We looked at the information in the AQAA and in the last key inspection report and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home tell us that as a result of listening to service users and their families, they have made a number of changes to the home regarding service provision and changes to the environment. The lounge has been redecorated and carpets and lighting have been changed. The dining area has been re-arranged to create smaller informal areas and includes a small quiet area for service users and their families to have have somewhere private. Externally, the building has had a number of improvements made that includes painting and a new roof. Areas centred around medication have also improved. A new medication trolley and a lockable refrigerator have been purchased to ensure the safe storage of medication used in the home. The service tells us that the day to day social activities have been changed to offer more extensive activities and feedback from service users and their families have been very positive about the activities programme now used. A new orientation board that is completed daily gives service users the information they need to know what is going on in the home. Annual Service Review Page 4 of 6 The complaints procedure has been reviewed. The home state they are proud of their low level of complaints they receive and have received no complaints in the last twelve months. All users of the service have been given a copy of the complaints procedure and other copies are made available at all times at the information point in the home. Staff training continues and all staff employed have attained an NVQ care qualification at Level two or above, the home are also proud of their achievement in gaining the Investors in Peope Standard. A comments and suggestions box has been introduced and located in the reception area. The box is used for service users and visitors to the service to suggect any changes they would like to see regarding the running of the home. A monthly newsletter and visitors comments book have improved communications and both provide valuable information for the manager of the service into what service users and their families think about the service they are receiving. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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