Care Home: Fair Havens Christian Home

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Annual service review Name of Service: Fair Havens Christian Home The quality rating for this care home is: The rating was made on: two star good service 2 3 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anita Tengnah Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 468 Winchester Road Southampton Hampshire SO16 7DD 02380790874 02380777478 matroncan1@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Fair Havens Christian Home Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: The maximum number of service users to be accommodated is 23 The registered person may provide the following category of service : Care home with nursing(N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Dementia (DE) Physical disability (PD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 3 1 2 2 0 0 8 Number of places (if applicable): Under 65 Over 65 23 0 23 0 23 0 Annual Service Review Page 2 of 6 Fair Havens Christian Care Home is registered with the Care Quality Commission to provide care and nursing to twenty- three service users in the older persons category. The home is registered to care for twenty-three service users over 65 years of age with dementia. The home consists of a two-storey building with a newer purpose built ground floor extension. Seventeen of the twenty rooms are single occupancy accommodation and three rooms are double occupancy. The home has a well maintained landscaped garden and patio areas for the use of the service users. Fair Havens Christian Care Home is situated in a residential area on the outskirts of Southampton city and has easy access to all of the local amenities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We have used the Annual Quality Assurance Assessment (AQAA.) The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The Annual Quality Assurance Assessment (AQAA) that was returned to us by the service. We sent out surveys to people using the service, staff and external professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? We received the AQAA as requested and this provided with information about the service. We sent out a number of survey forms to the residents and the staff and other care professionals. We have received six responses from the people that we surveyed as part of this review. Information form the AQAA states that as part of promoting equality and diversity and the home is run by a Christian charity but no expectation of faith is placed on anyone and they are open to people of all faiths or none. Each prospective resident is judged totally on their individual holistic needs and whether these can be met by the home. The AQAA tells us that as part of listening to people the home has introduced changes such as menu choices and timing of breakfasts for some of the service users. The home employs a physiotherapist that provides opportunity for taking people out walking and to the shops. The surveys that we have received indicated that people are satisfied with the care that they are receiving. Some of the comments were that usually receive the support when they need and that they were aware of how to raise any concerns. People we surveyed tell us that the home makes their relative feel wanted and well cared for. Another comment was that fresh food is cooked everyday. They tell us that the home has been and continues to look after a number of their patients and they are well cared for. Information we have shows that the home has a pre admission process and people are assessed prior to care being provided. The service is looking at how information about the service can be best delivered to new people. The AQAA tells us that there is an ongoing programme of redecoration of bedrooms as they become vacant and communal areas. On what they could do better includes providing more en suite facilities to meet the market expectation. We receive notifications from the service as required that keep us informed of any adverse incidents that may be detrimental to welfare of people. The service has Annual Service Review Page 4 of 6 informed us that they currently do not have a registered manager and an application will be submitted for the current manager to register with the Commission as required. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and this will be based on information that we receive and hold about the agency. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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