Latest Inspection
This is the latest available inspection report for this service, carried out on 8th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Fairfields Country Rest Home.
Annual service review
Name of Service: Fairfields Country Rest Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Norton Date of this annual service review: 0 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Launcells Bude Cornwall EX23 9NH 01288381241 01288381199 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Linda Pantling,Mr Terence Pantling Number of places (if applicable): Under 65 Over 65 6 0 0 30 The maximum number of service users to be accommodated is 30 to include a maximum of 6 persons with a primary care need of dementia. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - (Code OP) Dementia - (Code DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fairfield is a single-storey building providing level accommodation for older people with en suite bedrooms that are mainly for single occupation. The majority of the bedrooms look over the gardens or countryside. There is a large dining room with views over the surrounding countryside. At the centre of the home is an attractive garden room. The home has been altered to include the addition of a spacious lounge and improved
Annual Service Review Page 2 of 6 bathing/shower facilities, hairdressing salon and four en-suite bedrooms. This accommodation has been completed to a high standard. The grounds surrounding the home are spacious and parking is available at the home. Fees vary according to peoples assessed needs. People funded through the Local Authority have a financial assessment carried out in accordance with Fair Access to Care Services procedures. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at www.oft.gov.uk For more up to date information about the home and the facilities it has to offer visit their website on www.fairfieldcountryresthome.com Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service (18/11/09). The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service (12) and staff (11). Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. People living in the home tell us that they are happy there. Comments included @fairfields Residential Home is , in my opinion, as good as it gets. I cant see how it could be improved and they make me happy and comfortable. All of the completed Service User surveys indicated that the home is always fresh and clean with 9 of the 11 completed surveys indicating that they always like the meals at the home with the other 2 indicating that they usually do. Staff reported that home creates a homely, warm , family atmosphere and that the residents always seem to be happy and content. Several commented on the quality of the palliative care they provide to people at Fairfields. It was generally felt that it would be nice to be able to take people out on more trips. However 9 of the 11 completed Service User surveys indicated that the home always arranges activities that they can take part in , the other 2 indicated that they usually do. None of the completed surveys made comments about going out more, apart from one, who said more trips out would be nice and one commented that a small shop selling essential items would be appreciated within the home for those who cant get out. Most of the completed staff surveys indicated that there are always and usually enough staff on duty. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There has been 1 complaint made to the Commission in the last 12 months, this was dealt with by the home, using their own complaints procedure, who went to great lengths to ensure the situation was resolved to everybodys satisfaction. The AQAA states that the home has received 1 complaint in the last 12 months which was not upheld. The AQAA states that the partnership between management owners and staff is good with continued mutual respect we all bond well as a team. Improvements over the last year include new uniforms, website, replacement of worn and damaged goods, new windows replacing the old metal ones, new complete fire alarm system, fly screening, new hot water system Zip, hot food server and a dishwasher. The manager states that access to the internet has improved communication with outside agencies and improved ordering of routine items. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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