Care Home: Didsbury Court Rest Home

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What the care home does well One person who returned a survey told us "Its such a lovely place to live ", another said, " I am very happy". Two people told us in their surveys that all the staff are very caring. One person we spoke to told us that they would definitely recommend Didsbury Court as "Its the best!". As we toured the premises we observed daily life at Didsbury Court. Staff were seen to be courteous and sensitive with people. Two people we asked told us that the staff listened and acted on what they say, and that the staff were available when they needed them. The care plans give a very clear description of each person`s needs and the action required by staff to meet these needs. This means that care can be given in a consistent manner and if there are any changes in someone`s health or well being, this can be identified immediately. Didsbury Court provides comfortable, self-contained accommodation that is decorated in a domestic style, well maintained and clean. All the rooms seen were personalised to suit individual preferences. The registered manager ensures that the management of Didsbury Court creates an open, positive and inclusive atmosphere, and the home is run in the best interests of the people who reside there. Measures were put in place to address issues that were identified during our inspection either immediately or within days of the inspection. What the care home could do better: One issue with regard to medication needs to be improved, this being the need for two staff to check and sign hand written prescriptions. Staff recruitment is good but all checks must be completed in a timely way. Random inspection report Care homes for older people Name: Address: Didsbury Court Rest Home 17-19 Park Road St Marychurch Torquay Devon TQ1 4QR three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Caroline Rowland-Lapwood Date: 0 5 0 5 2 0 1 0 Information about the care home Name of care home: Address: Didsbury Court Rest Home 17-19 Park Road St Marychurch Torquay Devon TQ1 4QR 01803329735 01803329735 cheryldidsbury@hotmail.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Cheryl Matthews Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Ann Watson,Mr Stuart Watson care home 17 Number of places (if applicable): Under 65 Over 65 17 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is 17. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Date of last inspection Brief description of the care home Didsbury Court is a large detached property located in the St. Marychurch area of Torquay within walking distance of local shops and amenities. Torquay town centre is Care Homes for Older People Page 2 of 8 Brief description of the care home approximately 1 mile from the home and can be reached by public transport. Didsbury Court provides accommodation with personal care to older people (65 ) both male and female. Following the completion of an extension to the home it is now registered to provide a service for up to 17 residents. A small day care service is also offered for up to three service users on a daily basis. The home is laid out over 3 levels, ground, mezzanine and first floor. It has a passenger lift, which facilitates full access to each level. Current accommodation is provided in 15 single bedrooms and 1 double (which is currently being used for single occupancy). All bedrooms have an en suite facility with two en-suites incorporating a bathing facility as well.In terms of communal space, the home offers a lounge, conservatory and a small coffee lounge area leading onto the dining room. Two communal assisted bathrooms are available one of which has a spa bath.The home also benefits from a disabled toilet, adjacent to the coffee and dining areas of the home, as well as a large kitchen and storage areas, including a new medication storage room, which have also been incorporated within the recent upgrading of the home. The gardens to the side and rear of the home have now been landscaped and have safe easy access providing lovely peaceful sitting areas for residents whilst the front garden remains level and also easy to access, leading on from the conservatory.The weekly fees range from £380 to £450. The inspection report is easily available within the homes communal hall. Care Homes for Older People Page 3 of 8 What we found: This was a random inspection undertaken by one regulation inspector to check compliance with regulation. On the day of the inspection there were 16 people living at the home and two people visiting for the day receiving day care. The fieldwork part of this inspection was unannounced and took place on Wednesday 5th May 2010 between 10:00 and 12:30. The Registered manager was away on holiday so the senior carer who told us is training to become the deputy manager showed us around and helped throughout the morning. The owners were also present and at the end of the morning we were able to give feedback to all of them regarding our findings. We chose two people, the most recently admitted, to look at their care files and care generally. We found that each care file seen stated the name by which the person preferred to be called. There was a full assessment of each persons care needs and instructions for staff about how to provide care. We found that information contained in personal care files confirmed that people living in the home have access to health care services such as doctors, dentists, chiropodists and opticians. Care staff can accompany individuals to appointments if this is the persons preference. We looked at where medicines are stored and the systems in place to administer these; medication was managed well, currently the home does not hold any controlled drugs but there are good systems in place for when needed. Medication administration sheets were signed leaving no gaps and the proper codes used. Some charts showed hand written prescriptions ( following GP instruction) these must be signed and checked by two people to ensure accuracy. We looked at how people spend their day at Didsbury Court; activities are ongoing and every day something is going on. The home has a Wii Fit which the owner told me the people living at the home enjoyed. On the day of the inspection they were all having fish and chips for lunch from the local fish & chip shop, they all said they were really looking forward to it and most were seen enjoyed a glass of Baileys before their lunch arrived. The atmosphere was good in the lounges with people chatting to each other and staff interacting well with them. One person told us they had a daily paper delivered and she was looking froward to voting in the general election the following day; the owners said they were more than happy to take people to the polling station so they could vote. We made a tour of the premises. We found that Didsbury Court is well maintained, warm and comfortable. We were told that people bring in personal items of furniture from their own homes with them. The rooms we visited were clean, well decorated and homely with items of personal furniture and most people had photographs and other personal items on display. Each room was decorated in a domestic style. All the rooms seen were personalised to suit individual preferences. All the bedrooms have safety latches on the windows. Access to the upstairs is via stairs or using a shaft lift. We looked at three staff files. These were all people who have been recruited since the last inspection. We found that they two had all the required checks completed. One was not complete with one written reference missing, we were told at a later date by the manager that she did in fact have this but it was not in the file on the day. Pova 1ST Care Homes for Older People Page 4 of 8 checks are undertaken but one persons file showed that it had not been applied for until after they had commenced working for the home, this is not good practice and must be done to ensure the safety of the people living at the home. We were told that staff are not left to work unsupervised and that they cannot do so until the necessary CRB check is returned clear. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 29 19 All staff must have the necessary checks performed before commencing work, this relates to POVA 1St being obtained before they commence working at the home. This will ensure people are kept safe and cared for by appropriate staff. 31/05/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 9 Hand written entries on the Medication Administation Sheets must be checked and signed by two members of staff. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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