Latest Inspection
This is the latest available inspection report for this service, carried out on 11th June 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Queensmount.
What the care home does well Queensmount is well run and the Registered Manager is supported by competent, well trained staff. The home`s quality assurance processes are good and ensure that the home is run in the best interests of those living there. People are supported to maintain contact with family and friends, enabling them to continue to enjoy relationships that are meaningful to them. The home continues to provide a varied activities programme, which is based on the assessed needs of the people living there. The complaints and adult protection procedures ensure that residents and their representatives well-being and comfort is important to the home and that any concerns raised will be properly investigated and resolved. Touring the premises we found the home to be clean, free from any unpleasant odours, warm and comfortable. What the care home could do better: As a result of this inspection no requirements or good practice recommendations have been made. Random inspection report
Care homes for older people
Name: Address: Queensmount 18 Queens Park West Drive Bournemouth Dorset BH8 9DA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Joanne Pasker Date: 1 1 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Queensmount 18 Queens Park West Drive Bournemouth Dorset BH8 9DA 01202391144 01202304346 willis@bupa.com www.bupa.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Sheila Willis Type of registration: Number of places registered: Conditions of registration: Category(ies) : BUPA Care Homes (BNH) Ltd care home 52 Number of places (if applicable): Under 65 Over 65 52 old age, not falling within any other category Conditions of registration: 0 Five of the eight double sized rooms may be used as shared rooms at any one time. The home may accommodate a maximum of 3 younger adults who require nursing care (age 35 years and above). The home may accommodate a maximum of 52 service users who require nursing care. Date of last inspection Brief description of the care home Queensmount is a BUPA purpose built care home situated in a quiet residential area, overlooking a large park with a golf course. The nearest shops, post office and other local amenities such as churches are approximately three quarters of a mile from the
Care Homes for Older People Page 2 of 8 Brief description of the care home home. A bus service is available a short walking distance from the home. Queensmount is registered to accommodate 52 residents (over 65 years of age) including up to 43 requiring nursing care. Within that number the home may accommodate a maximum of 3 adults age 35 years and above who require nursing care. There are 42 single bedrooms and 5 double bedrooms; all bedrooms have ensuite facilities comprising as a minimum a wash hand basin and toilet. Bedrooms are located throughout the 3 floors of the home; a passenger lift enables level access around the home. The 10 ground floor bedrooms are for the accommodation of service users who do not require nursing care. The home has a hairdressing salon, a shop selling small items (toiletries, confectionary, note paper etc.) and a licensed alcoholic drinks bar open during restaurant hours. The gardens and grounds are well tended with garden furniture available so that residents can sit outside in good weather. There is car parking space at the front of the house for use by visitors. Laundering of clothing and household linen is carried out at the home and arrangements are made for chiropodists, opticians and other health and social care professionals to visit individual residents. Up to date fee information may be obtained from the service. Care Homes for Older People Page 3 of 8 What we found:
This random inspection was carried out on the 11 June 2010 and took approximately three hours. The purpose of our visit was to maintain our awareness of the service. The inspection was carried out by one inspector, however the term We is used to reflect the findings of the Care Quality Commission. We toured the premises, spoke with people at the home, reviewed a variety of care documentation; the homes Annual Quality Assurance Assessment (AQAA); staffing and training records. The standard of care documentation was good and provided staff with an appropriate level of information so that they were able to meet the needs of people living at the home. People told us they were happy with the care they received. We saw staff carrying out their duties in a caring and professional manner. We were shown the training records and staff confirmed that they had received all the mandatory training. In addition recent training had also included such topics as introduction to the Mental Capacity Act; activities awareness; medication handling and awareness. This training had helped equip the staff with the skills they need to provide a good level of care. Staff told us that they were encouraged to take up training opportunities. We reviewed the personnel files for two new members of staff and found that recruitment processes were robust, which meant that only suitable staff were employed to work in the home and residents were well protected. What the care home does well: What they could do better:
As a result of this inspection no requirements or good practice recommendations have been made.
Care Homes for Older People Page 4 of 8 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
