Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Poldhu.
Annual service review
Name of Service: Poldhu The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Pitts Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Poldhu Cove Mullion Helston Cornwall TR12 7JG 01326240977 01326240799 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Swallowcourt Limited Number of places (if applicable): Under 65 Over 65 0 15 63 0 The Home may accommodate up to 5 service users aged between 50 - 65 years for respite or permanent care Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Poldhu has a spectacular site on the Lizard Peninsular. It is registered under the Care Standards Act 2000 and Care Homes Regulations 2001 to provide accommodation and care with nursing to a maximum of 63 people. Poldhu also offers respite care to prospective residents. Poldhu provides free transport to the residents that live in the home. Residents bedrooms are spread out throughout the home and have been completely refurbished to a high standard. There are 54 rooms in total of which 40 have ensuite facilities. 6 are double. 13 single and one double room do not have ensuite facilities but toilets and bathrooms are located near to the bedrooms.
Annual Service Review Page 2 of 7 None Communal accommodation is spacious and a finished to a high standard. Rooms have been personalised and reflect the individuality of the occupants. To the front of the home is a very spacious, light and airy conservatory, which has been furnished and equipped to a very high standard. The dining room is light and airy and provides a high standard of furnishings and fittings. Residents and their visitors say how comfortable and satisfied they are with the accommodation. There is a 13-person shaft lift, which travels to all three floors, aids, and equipment throughout to make life easier for the more dependent residents. There is excellent enhanced doctor back-up service. The management and nursing staff are very good at networking all community and health care professionals to provide a high standard of care in very comfortable surroundings. Mrs Howard is the registered manager with for the home. The aim of the service is to provide positive outcomes for residents. Free transport is provided for the residents for outings and trips to meet with appointments in the community. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by this service (the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service, and it also gave us some numerical information about the service); Surveys returned to us by people using the service and from other people with an interest in the service; Information we have about how the service has managed any complaints; What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; The previous key inspection and random inspection. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us the home does the following to incorporate the views of people that use the service: The views of all people who use our service are important to us. Quality assurance audits are used to plan and project so that the service we offer meets the needs and wishes of people we support, their families, advocates, relevant professionals etc. Quality assurance questionnaires are sent out annually to residents, staff, family members/advocates, and professionals involved (i.e. social workers, health professionals etc). The questionnaires are confidential, and information is collated by Swallowcourt. These questionnaires have been returned recently, and we will use these to identify areas which need improvement and to develop an action plan based on the data obtained. Regular staff and residents meetings are held. Complaints are taken seriously and acted upon in accordance with policy. Work on positive praise given. Listen to individual needs and how best to satisfy them. Testimonials from residents, or those with capacity problems from their family, friends and other interested parties, stakeholders and professionals. Care planning is formulated seeking the views of the resident, family and representatives who all contribute to the way in which the home plans to provide excellent service. This is particularly important and relevant where the resident may lack capacity to inform us of how best to meet their care needs. Planned meetings and care planning reviews, are held with the residents, relatives, the Head of Care, management and staff to ensure that we continue to strive for excellence. Annual Service Review Page 4 of 7 The ongoing process of seeking peoples views confirms that we provide excellent outcomes for our residents. The admission process is flexible to ensure that, in cases where capacity may be an issue, a life story is compiled from families, friends and other interested parties. This information guides and informs staff on the aspirations and choices of residents. A representative of the company visits the home at least once every month and reports in writing on the conduct of the service which includes spending time with the residents, listening to their views, and giving feedback on observations. The Annual Quality Assurance Assessment also told us the home made the following changes as a result of listening to people that use the service: Last year, the company decided that a continuing improvement of the quality of its service could only be delivered through the investment in a complete review of its policies, procedures and care planning. This was completed in 2009, on time. There is a commitment to training, delivered in the home and, where applicable, at the companys new training centre at Redruth. This involves: . Induction training; . Mandatory training; . training for people who suffer from dementia; . access to outside specialist providers for courses e.g. Mental Capacity Act; . access to specialist nurses for epilepsy and diabetes; . fire wardens receive external training from Firewatch; . the purchase of MHL proprietary system for Health and Safety matters; . all domestics, kitchen and maintenance personnel receive training within their field. We have a rolling redecoration programme which is continually improving the standards of accommodation available. We have been developing our range of activities, particularly in qualitative terms. We were proud to be shortlisted for the NAPA Breath of Fresh Air Award in September, the only care home in Devon and Cornwall to do so. In addition, our Activities Coordinator is a finalist in the Caring Times National Care Awards for Care Activities 2009. We received fourteen completed surveys from staff that work at Poldhu. All were positive about the high staff morale, the quality of training, and the kindness of the staff. Six of the fourteen stated that they felt staffing levels should be increased. Two made mention of improvements being possible regarding the diversity of activities provided, and it was felt that not all staff get the chance to participate in some activities, such as 1:1 shopping trips with clients. Five staff said that communication could be improved at handovers, especially when a staff member has been off-duty for a few days. We also received fourteen completed surveys from people that live at Poldhu. All were positive, though three again felt that there could be more staff on duty, and another thought there could be more options for days out. The AQAA also informed us that staff recruitment, retention, and training is a priority. Reviews of policies and procedures occur. The AQAA also told us that they have received four complaints since the last inspection, all of which were resolved to the satisfaction of both parties within 28 days.
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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