Care Home: Finch Manor

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What the care home does well Improvements continue to be made in all aspects of care provision and record keeping. The environment is also improving. What the care home could do better: The planned programme of improvements to the environment should continue. Random inspection report Care homes for older people Name: Address: Finch Manor Finch Lea Drive Dovecot Liverpool Merseyside L14 9QN two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jeanette Fielding Date: 1 8 0 2 2 0 1 0 Information about the care home Name of care home: Address: Finch Manor Finch Lea Drive Dovecot Liverpool Merseyside L14 9QN 01512590617 Telephone number: Fax number: Email address: Provider web address: finchmanor@bmlhealthcare.co.uk Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Moorshield Ltd care home 89 Number of places (if applicable): Under 65 Over 65 0 89 dementia old age, not falling within any other category Conditions of registration: 89 0 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE The maximum number of service users who can be accommodated is: 89 Date of last inspection Brief description of the care home Finch Manor is a purpose built, single storey home situated in the Dovecot area of Liverpool. It is set in its own grounds with gardens to the front and rear and with two internal courtyard-sitting areas. The home provides care and support in four units. One with 14 places is for the general care and support of older people. Another has 21 Care Homes for Older People Page 2 of 8 Brief description of the care home places for older people with dementia who require personal care only and the remaining 54 places are across 2 units provide nursing care or personal care and support to older people with dementia. All of the resident s accommodation is provided in single bedrooms with en-suite WC and wash hand-basin with the exception of two bedrooms which are provided with a washbasin. A full range of aids and equipment is available providing assisted showers and baths and all areas of the home are accessible by wheelchair. Lounge and dining areas are located in each of the units and a central kitchen prepares food that is delivered in heated trolleys for care staff to serve to residents. An internal security system of keypads on connecting doors prevents residents from wandering out of the home or between units. Fees at the home range from GBP322 to GBP570 depending upon level of care required. The home is within walking distance of local shops and there are public transport routes nearby. Care Homes for Older People Page 3 of 8 What we found: This inspection was undertaken in one day over a period of five hours. The inspector was accompanied by an Expert by Experience. Experts by Experience are individuals who have personal experience of either living in or supporting a relative in a care environment. In some cases, the Expert by Experience was asked to talk to people and gather their opinions of what it feels like to live in Finch Manor and to observe the interactions between service users and staff. The comments made by the Expert by Experience have been incorporated into this report. The reason for this inspection was to speak with the new manager and to follow up on the last key inspection. Since the last key inspection, the Service User Guide has been reviewed and updated to reflect the changes in the management of the home. Care plans show that these have been improved to ensure that they contain full details regarding the care needs of the service users. Staff have been given training on the care planning process and of the information that is required to be recorded. Service users and relatives spoken to during the inspection all said that they were happy with the care provided and had no concerns. A group of service users were on a trip out to a local pub for lunch, one of a number of trips out that are made. A programme of activities is prepared for service users and details are displayed. A newsletter is being prepared for service users and relatives as an additional form of ensuring that everyone has details of events and news. Service users said that the meals were good and it was evident that a choice of meal was offered. The dining tables would benefit from the provision of a new tablecloths as those seen were in poor condition. The dining tables lacked some condiments, drinks and jugs of water. The manager explained that she was looking to improve the dining experience and was working towards this. The manager has identified improvements that need to be made in the physical environment within the home. Work has already been undertaken to improve some of the lounges and dining rooms and plans are in place for new lounge furniture to be provided which will include settees. A sensory room is also planned. Some of the bathrooms and shower rooms require improvement to ensure that bathing is provided in a pleasant environment. Some of the linens provided were noted to be of poor quality and the manager stated that these will be replaced in due course. It was evident that the issues raised during the inspection had been identified as necessary by the manager who was working to improve the environment for the service users. One relative said that the lounge environment had dramatically improved and was now a very pleasant area. The central courtyard was a pleasant area with flower beds and seating. This area was well Care Homes for Older People Page 4 of 8 maintained and looked attractive despite the poor weather. The new manager had only been in post for a few weeks at the time of the inspection. She is a qualified nurse who holds additional qualifications and is an experienced manager. Many changes and improvements have been made during the time she has been at the home. A relatives meeting has been held and a new Quality Committed established to identify additional improvements that can be made. A detailed programme of redecoration, refurbishment and improvements has been prepared to enhance service users environment and their lifestyle. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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