Latest Inspection
This is the latest available inspection report for this service, carried out on 21st July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Firth House.
Annual service review
Name of Service: Firth House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jean Dobbin Date of this annual service review: 2 2 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 18 Firth Mews Millgate Selby North Yorkshire YO8 3FZ 01757213546 Telephone number: Fax number: Email address: Provider web address:
margaret.millin@anchor.org.uk www.anchor.org.uk Anchor Trust Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP, maximum number of places: 40 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The last key inspection of Firth House took place on 25 July 2008. Firth House provides personal care and accommodation for up to 40 older people. The home is a purpose built two-storey property set in its own gardens near to the town centre of Selby. There is parking to the front of the home. The home is divided into four small living units. Two on the ground floor and two on the first floor. Each unit has its own dining room, with a small kitchen area attached. One large lounge on the ground floor is
Annual Service Review Page 2 of 6 None provided. All people who use the service have a single en-suite room. The home is situated in a quiet residential area and is in walking distance of shops and community facilities. A copy of the latest Commission for Social Care Inspection report, as the predecessor of the Care Quality Commission, is available on the notice board in the entrance area of the home. The weekly fees to live at Firth House can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 11 surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. They have told us that they have met the recommendations made at the last inspection a year ago. And that improvements are still being made, according to what people living there would like. They have increased the amount of activities and social events, in response to peoples requests and made the gardens more accessible for people living there, who are less mobile. Monthly meetings give people the chance to say what matters to them and enables the home to check that any changes they make are working properly. The survey responses are generally very positive, with all responses except two saying always or usually to a number of questions, which include do you receive the care and support you need, do the staff listen and act on what you say, and is the home fresh and clean. All the surveys except one report that there is someone they can speak with informally if they are unhappy and the same people said they knew how to make a complaint. Written comments were again generally very positive. For example the food is very good and varied, problems are sorted out quickly and efficiently and the standard of care for residents is very high. One person though commented on how they wished to Annual Service Review Page 4 of 6 be addressed by care staff. All the survey responses were passed on to the person in charge at the home, who said that they would sort out two specific issues promptly. The Care Quality Commission has not received any complaints in the past year. The home have received a relatively high number, though almost all of these refer to related incidents which took place at the home earlier this year, and which have now been resolved. One complaint was about the standard of care their relative received and the home has told us how they dealt with this promptly. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th July 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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