Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Fordlands Road (1) Residential Elderly Persons Home CYC.
Annual service review
Name of Service: Fordlands Road (1) Residential Elderly Persons Home CYC The quality rating for this care home is: The rating was made on: three star excellent service 1 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Denise Rouse Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 1 Fordlands Road Fulford York North Yorkshire YO19 4QT 01904630048 01904658426 ephfordlands@york.gov.uk www.york.gov.uk City of York Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 31 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 Fordlands Road is a care home run by City of York Council. It is registered to provide a service for thirty one people who do not have any specialist requirements. The home is situated in Fulford within easy access of the local village amenities. There is a large parking area to the front of the home with garden areas to three sides. The accommodation is provided over two floors. A passenger lift is available to help people gain access to all areas of the home. Bedrooms are not en-suite but do have sinks and vanity units. The accommodation is arranged in separate wings with a large communal sitting room. Each wing has its own bedrooms, kitchenette, sitting/dining areas, bathroom and toilets. All the bathrooms have assisted bathing facilities. The last inspection report and service user guide are available for people to read to help them make a decision about if the home could meet their needs. Information about the range of fees being charged can be gained by contacting the manager of this service. 1 3 1 0 2 0 0 8 Annual Service Review Page 2 of 7 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service to people who live there. In the AQAA they said that the following improvements have been undertaken in the last 12 months due to listening to the views of the people who live there: Improvements have been made in record keeping and how these records are monitored to make sure the information available to staff is relevant and up to date. The medication policies and proceedures have been updated to help protect all parties. Every person now has a nutritional assessmant undertaken so that their dietary needs are known. Some adjustments have been made to the menus to help make food more pallitable for people who find food difficult to eat. These changes help to make sure that people have their nutritional needs met. The views of people living in the home are gained at regular residents meetings. Every effort is made to make sure that issues raised and requests made at these meetings are dealt with and undertaken, so that people feel that their views are valued and Annual Service Review Page 4 of 7 acted upon. People are encouraged to join in with local events in the village and to persue and maintain their hobbies so that they continue to have a good social life. Some people undertake activities and are able to submit entries into the Fulford Show. Entertainers are brought into the home for afternoon or evening entertainment and peoples family and friends are invited. Staff are involved in the activities programme so that activities are always creative and new, and varied activities are provided to suit everyone. The recording and analysis of complaints has become more systematic, so that issues can be dealt with thoroughly and quickly. However, there have been no complaints received since the last inspection. New bedroom chairs, carpets and curtains have been provided. A group of volunteers from Saudi Arabi have assisted people living in the home to choose new flowers for the garden. The volunteers have also restored the Summer House and have provided tables and chairs for people to use there. This has enhance the homes facilities, to make sure that it remains a nice place for people to live in. There is now a training champion at the home who helps to make sure that the staff keep their skills up to date. She is taking part in training for leadership and management which is being led by the Joseph Rowntree Foundation, to improve her skills and knowledge in this area. The manager has taken over all the administration for the recruitment of new staff to make sure this process runs more efficiently. Managers meetings are now held every month so that managers can share their experiences and good practice with each other. Regular meetings are held with senior managers to make sure all parties are fully aware of the Directorates strategic and financial plans for the service. The quality assurance systems continue to be improved. A questionnaire for health care professionals is being created to ask for their views about the service Fordlands Road provides. We sent ten surveys out to people living in the home, all were returned. The surveys were all positive. All ten people said they had received enough information to help them decide if this was the right place for them. They all said they Always received the care and support they needed. They said staff were Always available when they needed them and that staff acted upon what they said. All ten said they received the medical care they needed. Everyone said they Always liked the meals and said that there was Always activities provided that they could take part in. All ten said they had someone they could speak to if they were not happy and all ten knew how to make a formal complaint. To the question: What does the home do well?. We received the following comments: Everything (Two people said this). They look after me very well the home is very clean and staff always have a laugh with me. Keep the residents clean and happy. Look after us. Make me feel secure and safe. I think its a really nice home and I am very happy here. We are looked after well. To the question: What could the home do better?. We received the following comments: Nothing. I am very satisfied with everything. I am comfortable as I am. The home continues to let us know about things that have happened since the last key
Annual Service Review Page 5 of 7 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 12 October 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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