Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Foxdown.
Annual service review
Name of Service: Foxdown The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dickens Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Paley Street Nr Maidenhead Berkshire SL6 3JT 01628776507 Telephone number: Fax number: Email address: Provider web address:
s.humphrey@owl-housing.org Name of registered provider(s): Name of registered manager (if applicable) Owl Housing Ltd Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Foxdown is a six bedded detached bungalow situated in a quiet location in Paley Street near Maidenhead. The home caters for the needs of people with learning and associated physical disabilities some of whom may display challenging behaviours. All service users bedrooms are single occupancy and have been decorated and arranged to different tastes. Communal areas are spacious and bright and the home overlooks
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 6 0 countryside. The aims and objectives of the home are to provide 24 hour care and support, promoting equality and independence in accordance with the individuals needs and aspirations Fees for the service are from £1278.56 per person, per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 19/02/08 This included: The annual quality assurance assessment (AQAA) that was returned to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Responses to any surveys we sent out. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including those who commission this service on behalf of social services clients. What other people have told us about the service. What has this told us about the service? The AQAA was completed on time and stated that the following improvements have been made in the last 12 months: - More skill based activities have been introduced for residents, and better rota planning allows for more one to one activities. - Service users have been encouraged to take a more active part in gardening particularly at the front of the house. - Photographs of actual meals prepared at the home are now used to help residents with their menu selection. - All service users now access aromatherapy. - Craft sessions have been held for residents, and other homes have been invited to join them. - Better arrangements are in place for the administration of medication and the new procedures have been agreed with the learning disability team at The Royal Borough of Windsor and Maidenhead. Annual Service Review Page 4 of 6 - New purchases for the home have included kitchen chairs (following advice from the occupational therapist), new flooring in the bathroom and one bedroom, new blinds for the lounge, and some new furniture. - Better arrangements for recruitment are now in place, which involves service users more fully in the process. It was also noted that the AQAA stated that whilst the majority of policies and procedures have been reviewed within the last year, four have not been reviewed since 2006 and this will need to be remedied. A selection of surveys was sent out to prior to this inspection, and six were returned to the Commission. Two of the service users were able to complete the surveys with help from staff, but were unable to answer all of the questions. The questions they were able to answer showed that they thought staff treated them well, and that they could choose what they did in relation to activities. They also said the home was fresh and clean. One of the two did not know how to make a complaint, or who to speak with if they were unhappy. This will need to be addressed by the home. Two staff returned surveys and they confirmed that they had had proper recruitment checks, had an induction which covered everything they needed to know, and had regular support from their manager. Both had positive comments to add, including: Staff are kept well informed of service users needs, and the working environment is very good. Two surveys were returned from health care professionals who know the home and its residents. Both ticked that assessment arrangements Always worked well, and that peoples social and health care needs were properly monitored, reviewed and met. One added that during visits to the home there was Always a warm and caring environment. The service has eleven permanent care staff and the AQAA states that eight staff have at least an NVQ Level 2; this exceeds the National Minimum Standard recommendation that at least 50 of staff should hold this qualification. The AQAA states there have been no complaints, and none have been made to the Commission in the last 12 months. There have been two safeguarding adults referrals made in relation to this service in the last 12 months and these have now been satisfactorily concluded. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a Key Inspection by 19/02/2011. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
