Care Home: Griffin Lodge

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What the care home does well Staff demonstrated excellent communication skills with people living at the home. It was clear that staff knew all the people living at the home extremely well and were able to communicate with them effectively. People obviously felt confident and secure in their relationships with staff and there was mutual respect and affection between them. Staff allowed and encouraged people to express themselves but set clear boundaries for their behaviour in a firm but very kind way. All 3 people that returned surveys said that the staff and managers always treated them well. In answer to the question "What does the home do well"? one person replied "Looks after my personal needs with good one to one support". We looked at the care files for 2 people and saw that care plans gave staff good information about their likes and dislikes and preferences regarding their daily routines. Since the last inspection a health action plan had been developed for each person and each person also had a health care passport, which was sent with the person if they had to go into hospital so that hospital staff had detailed information about their care needs. One person had recently had a short stay in hospital; a member of staff had stayed withthem throughout their stay and they had been able to cope well with the treatment they needed. Records showed that people had been seen by opticians, podiatrists and GPs. A speech and language therapist and an occupational therapist also work at Griffin Lodge for 2 days a week each and work with staff to improve and maximise each person`s communication skills, motor skills and dexterity etc. We looked at how medicines were managed for a small number of people. Records were up to date and showed that medicines were received into the home, stored, administered and disposed of safely. All 3 people that returned surveys said they knew who to speak to if they were unhappy and all three said they knew how to make a complaint. Many of the people living at the home do have communication difficulties and may not be able to express complex information. Staff demonstrated their awareness of this and were able to describe how they monitored peoples` moods, normal behaviour patterns, non-verbal signals etc to pick up when people were unhappy about things. Each person had photographs of staff in their room and a picture of a sad face so they could point to this and indicate which member of staff they wanted to speak to about any problems. A record of complaints was kept. This showed what action had been taken in response to the complaint and whether the complainant was satisfied, although the dates of responses were not always included. The records should include dates as evidence that complaints have been responded to within agreed timescales. All staff had attended training in safeguarding adults and were aware of the procedures to follow. Since the last inspection 3 incidents had been reported to the Stockport safguarding team and 2 of them had been investigated. These showed that the manager and staff were aware of safeguarding issues and followed their policies and procedures appropriately. All relevant agencies were notified, which demonstrated an open and positive culture and a commitment to acting in peoples` best interests. What the care home could do better: Griffin Lodge continues to provide an excellent service for people living at the home and the manager has a clear vision of the future of the home. No requirements or recommendations have been made at this inspection. Random inspection report Care homes for adults (18-65 years) Name: Address: Griffin Lodge 4 & 5 Griffin Lane Heald Green Stockport Cheshire SK8 3PZ three star excellent service 23/05/2007 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Fiona Bryan Date: 1 2 0 5 2 0 1 0 Information about the care home Name of care home: Address: Griffin Lodge 4 & 5 Griffin Lane Heald Green Stockport Cheshire SK8 3PZ 01616100136 01614980660 denise.gibson@griffinlodge.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Denise Gibson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Seashell Trust care home 12 Number of places (if applicable): Under 65 Over 65 0 0 0 learning disability mental disorder, excluding learning disability or dementia physical disability Conditions of registration: 12 12 12 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia - Code MD Learning disability - Code LD Physical disability - Code PD The maximum number of service users who can be accommodated is: 12 Date of last inspection Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home Griffin Lodge is a single storey building, set slightly off the main road, in what appears to be a quiet area of Heald Green, Stockport. The home provides accommodation for 12 young autistic deaf people. All accommodation is provided in single rooms with en-suite facilities, either with a bath and/or shower. There are two main lounge areas and an additional two smaller rooms, which are currently used for a variety of activities, for example, playing pool or having quieter time. There are two domestic type kitchens, one central industrial kitchen and a main dining room, where all service users take their meals. The staffing ratio at Griffin Lodge is in keeping with the needs of the service users. The home is well placed for shopping and local amenities. Weekly fees for accommodation and care at the home range from £1931.79 upwards depending on the level of care needed. A service user guide is available on video in British Sign Language. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This random inspection took place over 2 days. We started the inspection on Wednesday 12th May and returned on Friday 14th May 2010 because the manager was not available on the Wednesday. At the last key inspection the overall quality rating for this home was judged as excellent so we did this inspection to satisfy ourselves that nothing had changed and that people were still happy with the care they were receiving. We looked at two particular areas and these were how peoples health and personal care needs were met and how people were protected from abuse through the homes complaints and safeguarding procedures. We observed some care practices and spoke with people living at the home, staff and managers. A British Sign Language interpreter came with us to help us speak with some of the people living at the home who were able to sign. We looked in detail at the care provided to 2 people, looking at their experience of the home from their admission to the present day. A small selection of care records were looked at, including care plans and medicine records. Before the inspection, we asked for surveys to be sent out to people living at the home and staff asking what they thought about care at the home. We received responses from 3 people living at the home and 5 staff. We also asked the manager of the home to complete a form called an Annual Quality Assurance Assessment (AQAA) to tell us what they felt they did well, and what they needed to do better. This helps us to determine if the management of the home see the service they provide the same way that we see the service. The manager completed the form well and showed us that she had ideas for how she would continue to develop the service. We found that staff were continuing to follow the homes policies and procedures and that the home was running well. What the care home does well: Staff demonstrated excellent communication skills with people living at the home. It was clear that staff knew all the people living at the home extremely well and were able to communicate with them effectively. People obviously felt confident and secure in their relationships with staff and there was mutual respect and affection between them. Staff allowed and encouraged people to express themselves but set clear boundaries for their behaviour in a firm but very kind way. All 3 people that returned surveys said that the staff and managers always treated them well. In answer to the question What does the home do well? one person replied Looks after my personal needs with good one to one support. We looked at the care files for 2 people and saw that care plans gave staff good information about their likes and dislikes and preferences regarding their daily routines. Since the last inspection a health action plan had been developed for each person and each person also had a health care passport, which was sent with the person if they had to go into hospital so that hospital staff had detailed information about their care needs. One person had recently had a short stay in hospital; a member of staff had stayed with Care Homes for Adults (18-65 years) Page 4 of 8 them throughout their stay and they had been able to cope well with the treatment they needed. Records showed that people had been seen by opticians, podiatrists and GPs. A speech and language therapist and an occupational therapist also work at Griffin Lodge for 2 days a week each and work with staff to improve and maximise each persons communication skills, motor skills and dexterity etc. We looked at how medicines were managed for a small number of people. Records were up to date and showed that medicines were received into the home, stored, administered and disposed of safely. All 3 people that returned surveys said they knew who to speak to if they were unhappy and all three said they knew how to make a complaint. Many of the people living at the home do have communication difficulties and may not be able to express complex information. Staff demonstrated their awareness of this and were able to describe how they monitored peoples moods, normal behaviour patterns, non-verbal signals etc to pick up when people were unhappy about things. Each person had photographs of staff in their room and a picture of a sad face so they could point to this and indicate which member of staff they wanted to speak to about any problems. A record of complaints was kept. This showed what action had been taken in response to the complaint and whether the complainant was satisfied, although the dates of responses were not always included. The records should include dates as evidence that complaints have been responded to within agreed timescales. All staff had attended training in safeguarding adults and were aware of the procedures to follow. Since the last inspection 3 incidents had been reported to the Stockport safguarding team and 2 of them had been investigated. These showed that the manager and staff were aware of safeguarding issues and followed their policies and procedures appropriately. All relevant agencies were notified, which demonstrated an open and positive culture and a commitment to acting in peoples best interests. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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