Latest Inspection
This is the latest available inspection report for this service, carried out on 6th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Heatherdale Residential Home.
Annual service review
Name of Service: Heatherdale Residential Home The quality rating for this care home is: The rating was made on: two star good service 2 5 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anne Brown Date of this annual service review: 0 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Heatherdale Residential Home South Broomhill Morpeth Northumberland NE65 9RT 01670-760796 01670761889 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Allison Moore Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Wellburn Care Homes Limited Number of places (if applicable): Under 65 Over 65 15 0 0 36 The maximum number of service users who can be accommodated is: 36 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 36 Dementia - Code DE, maximum number of places: 15 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager has been appointed and registered with the Commission. 2 5 0 2 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 6 Brief description of the service Heatherdale is a care home that is located in South Broomhill, within reach of shops and other local amenities. The home provides personal care and support to 36 older people including 12 older people with dementia. It is equipped with a passenger lift. All bedrooms are single and 24 rooms have en-suite facilities. Communal lounge and dining areas are provided. There are baths and showers, and separate toilets. The home has car parking space and accessible attractive gardens. A guide to the homes services and inspection reports are readily available at the home. The current weekly fees range from £455.00 to £470.00 for people who are either privately funded or funded by the Local Authorities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection carried out on 25th February 2009. . This included:The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service, staff and other professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home told us that all staff receive equality and diversity training which helps them encourage people living in the home to express their beliefs and be themselves. The staff receive training on safeguarding vulnerable adults and are instructed to report any incidents of bad practice, bullying and harrassment which they might encounter. This helps to protect people from harm. The home told us that they have improved their assessment documents to include all aspects of peoples lives. This information is then used to draw up a care plan involving the person living in the home, their relatives and other relevant professionals. The home said they hold regular meetings with the people living in the home and their relatives to discuss the day to day running of the home. This includes activities and menus. An activities organiser is employed to arrange suitable activities and outings. Training has been provided to help ensure activities are more person centred. A mini bus and a company car are available to escort people to various outings. Staff are provided with relevant training to carry out their roles efficiently and the majority have achieved a National Vocational Qualification (NVQ), Level 2 or above. Annual Service Review Page 4 of 6 The area manager visits the home every month to complete a report on the quality of the service provided and to check if standards are being maintained. Surveys are also issued to people living in the home and their relatives to obtain their opinions of the service provided. Eight surveys were returned to the Commission by people living in the home completed by their relatives. Everyone said they knew who to speak to if they were unhappy and knew how to make a formal complaint. Six people said the staff listened to them and acted on what they had to say. Two people said they usually did. When asked what the home did well comments included:Look after residents in a very individual, dignified way. Matron, deputy and staff do their utmost to make life easier for both residents and families. Make people feel comfortable and at ease when visiting. All staff are very friendly. Food is made to look appetizing and is always fresh. Communicate with family. Food exceptional. Very impressed with standards of care. Staff are always cheerful, chatty and friendly. Beautifully clean and always has fresh flowers and also has a lovely garden. I have no complaints about Xs care. We are really satisfied. All things are done to a high level. Information received from other agencies who have contact with the home indicated that a very good service was provided, there was good communication and people were encouraged to join in stimulating activities. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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