Latest Inspection
This is the latest available inspection report for this service, carried out on 21st September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hetton House Residential Care Home.
Annual service review
Name of Service: Hetton House Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 1 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Clifford Renwick Date of this annual service review: 2 5 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Hetton House 62 Station Road Hetton-le-hole Houghton-le-spring Tyne And Wear DH5 0AT 01915172496 01915172496 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Gradestone Limited Number of places (if applicable): Under 65 Over 65 15 0 4 0 15 0 The maximum number of service users who can be accommodated is: 22 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 15 Dementia Code DE, maximum number of places 15 Physical Disability, Code PD, maximum number of places 4 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 6 1 0 2 0 0 8 Annual Service Review Page 2 of 7 Hetton House is a converted older building near the centre of Hetton-le-Hole, which is a former mining village on the outskirts of the Sunderland area. The home was first registered in 1991, and can provide personal care for up to 22 older people. In June 2008 the home was registered to a new provider, Gradestone Limited. The home is relatively small and offers cosy, comfortable accommodation. There is level access into the home at the front entrance, and wheelchair access around the central corridors. There is a small run of steps at one end of the building on both floors, so there are 4 bedrooms that can only be used by people with good mobility. The home has bedrooms, bathrooms and lounges on both floors. A passenger lift serves the accommodation on the first floor. The home is on a main road through the village and is close to public transport routes. It is a short distance from local shops, library, health centre and churches. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at. Information we have received since the last key inspection How the service has dealt with any complaints or concerns. Any changes to how the service is run. The providers view of how well they care for people from information they provided in the annual quality assurance document (AQQA) that they sent to us. The views expressed by people who use the service in the surveys that we sent to them. Held a telephone discussion with the manager as part of this annual service review. What has this told us about the service? In discussion with the manager it was confirmed that all of the recommendations with the exception of one that were made during the last key inspection visit have been achieved. The outstanding recommendation related to replacing the baths in the home as part of the homes refurbishment programme. And also giving consideration to providing cupboards in these rooms so that personal care equipment could be stored. The manager stated that though these works have not been achieved personal care equipment is no longer stored within the bathroom areas. The manager also confirmed that refurbishment has continued to take place with an emphasis being placed on residents personal rooms. Four bedrooms now benefit from having an en suite toilet facility. And all bedrooms have been fully refurbished to have new furnishings and fittings. Work is currently being carried out in extending the rear garden area so that residents can make better use of the external amenity space. There have been a number of positive developments with the documentation and records systems in use in the home. The manager confirmed that the care planning documentation now in use is more standardised and includes all of the necessary information to assist with the care processes. The care plans are more personalised and more instructive for the staff to use. An each care plan includes a photograph of the person and also personal details about their background and previous lifestyle. The manager stated that the staff are more involved in assisting to develop the care plans. The care plans include a full assessment of an individuals needs which are signed and dated so that staff are aware of when the assessment was completed. And also when it requires updating. Annual Service Review Page 4 of 7 A nutrition screening tool is used as part of the assessment process and if someone was to lose weight or have a significant increase in weight gain. Then this would trigger off a referral to a dietitian so that specialist advice can be sought. The manager has also commenced on a 10 week personal centred planning training course at a local college in order to increase her knowledge. The service user guide has been updated and issued to all service users. And it was confirmed that when prospective residents are viewing the home the manager ensures that the last inspection report and the service users guide are available for viewing. This ensures that people are provided with a range of information to assist them in making an informed choice as to whether to move into the home or not. The manager confirmed in the AQAA that a number of improvements have been made in the last 12 months and these have included the following. All staff have been training in safeguarding adults procedures. A handy person has been appointed to deal with everyday maintenance issues within the home. It was confirmed by the manager that plans are in place to renew and refurbish all of the bathrooms within the next 12 months. The manager stated that all senior staff have had more in depth training so that they can manage the home in the absence of the manager. In discussion with the manager it was confirmed that as the occupancy level has started to increase her management hours are being reviewed. At the time of this review there were 11 residents living in the home. And the manager stated that at present she works as part of the care team and 12 hours are allocated for management tasks. A recommendation made at our last inspection was for their to be sufficient supernumerary management hours built into the rota as the occupancy level increased. The manager confirmed that this is currently being reviewed. The home have continued to send us notification in a timely manner when required. We have received no complaints about the service since the last key inspection and there have been no safeguarding issues. On the evidence available and discussion held with the manager the home continues to provide a good service. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 21st September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
