Care Home: Heuthwaite House

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What the care home does well Staff were observed providing the care to people living in the home. There were many examples of good practice seen. Examples of this were, staff getting down to the eye level of people when they were speaking to them, staff providing people with time to answer questions, staff being polite and helpful when interacting with people living in the home. Some positive comments were made about the staff and the care they provided: "All the staff are very kind and look after me well". "I feel well looked after staff are lovely and the meals are good". The premises are clean, hygienic and free from offensive odours. Systems are in place to prevent the spread of infections. What the care home could do better: This is what the manager/owner said about planned improvement for the next twelve months: To ensure staff are provided with the necessary mandatory training to enable them to care for people properly and safely. To ensure all the necessary checks are completed before anyone start work at the home. Random inspection report Care homes for older people Name: Address: Heuthwaite House Parsons Green Wetherby West Yorkshire LS22 6RQ one star adequate service 26/02/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Frederick Rawlins Date: 0 2 0 6 2 0 1 0 Information about the care home Name of care home: Address: Heuthwaite House Parsons Green Wetherby West Yorkshire LS22 6RQ 01937581556 F/P01937581556 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Gillian Tatterton Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Gillian Tatterton care home 4 Number of places (if applicable): Under 65 Over 65 4 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 2 6 0 2 2 0 0 9 Heuthwaite House is a small family run home offering care for up to four older people. The home provides personal care only. The district nursing service and other local healthcare services provide healthcare support. The owner/registered manager is the main carer and lives at the home. Accommodation is in single rooms all of which have an en suite toilet. A stair lift is available to the first floor for those people who are unable to manage the stairs. There is a lounge for peoples use on the ground floor. Care Homes for Older People Page 2 of 8 Brief description of the care home The home is situated in a quiet residential part of Wetherby and is close to the town centre. Local amenities include a library, shops, churches and several pubs. The home is easily accessed by public transport and there is some parking available to the front of the home. Information is available in the form of a brief statement of purpose together with a short guide of the service. Care Homes for Older People Page 3 of 8 What we found: We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people has told us about the service. This was an unannounced visit to the home by one inspector. During the visit we talked to the staff and the registered manager about their work and the training they have completed, and checking some of the records, policies and procedures the home has to keep. We also spent time talking with people who live in the home, to ask their views on life in the home. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. At the previous inspection we required the home to make some improvements. These were to do with the management of medication administration; information about the management of people at risk of falls; staff must be provided with the necessary mandatory training to enable them to care for people properly and safely; all the necessary checks must have completed before any staff work at the home. We found that there had been improvements in all but one of these areas. People said that they felt well looked after and described staff as lovely and very good. One person spoken with said she enjoyed the meals. During our visit we looked closely at the care of the person living there. Overall we could see that records are kept up to date and that care plans are reviewed regularly. There was evidence that the manager/owner is identifying where reviews have not been done and we saw that corrective action had been taken. Risk assessments are being completed and where falls had occurred care plans have been produced to reduce this. Overall staffing were adequate for the number of people at the home. We saw staff approaching people kindly and respecting peoples choice. There seemed to be a good rapport between staff and the people living at the home. This is what the manager wrote in the AQAA about what has improved since the last visit: Revised medication policy and now use Nomad system exclusively. Arranged for staff to attend mandatory training updates with a local nursing home. The environment within the home has been enhanced with the new carpet in peoples bedroom, new stair-lift and refurbishment of the bathroom. Practices with respect to medication have improved Care Homes for Older People Page 4 of 8 through training and a new system. The menu system was reviewed in response to discussions with people about their special diets, likes and dislikes. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 28 18 All the necessary checks must have been completed before any staff work at Heuthwaite House. This is to make sure only suitable people work at Heuthwaite House. 01/05/2009 2 29 18 Staff must be provided with the necessary mandatory training to enable them to care for people properly and safely. This is to make sure staff have the skills and knowledge to care for people safely. 01/05/2009 Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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