Latest Inspection
This is the latest available inspection report for this service, carried out on 29th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Heywood Sumner House.
Annual service review
Name of Service: Heywood Sumner House The quality rating for this care home is: The rating was made on: two star good service 1 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Kinch Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Cuckoo Hill South Gorley Fordingbridge Hampshire SP6 2PP 01425652350 01425655736 heywoodsumner@truecare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Truecare Group Ltd Number of places (if applicable): Under 65 Over 65 12 12 0 0 The maximum number of service users to be accommodated is 12 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Heywood Sumner House is part of the Truecare Group managed by C.H.O.I.C.E. Ltd. The home is located in the rural village of South Gorley between the market towns of Fordingbridge and Ringwood. It provides accommodation for up to 12 residents who have a learning disability. The property is detached with car parking for several vehicles to the front of the building and well-maintained and accessible gardens to the
Annual Service Review Page 2 of 6 1 3 0 1 2 0 0 9 side. Accommodation comprises of single bedrooms located on both the ground and first floor. There is a lounge and a dining area on the ground floor, together with various other facilities including an activities/games room. Recent refurbishment has taken place and improved two bedrooms and a third is having an improved en suite facility. The manager agreed at the inspection that the current range of fees is from £1,021 - £2,662 per week depending on individual needs. Items not covered by fee include hairdressing, chiropody, and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection completed on 13 January 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for including information about action taken following a requirement made in the last inspection report about staff induction training and supervision. Throughout their AQAA they demonstrated that they were making improvements to the service and had acted on other issues raised in the body of the last inspection report. They also told us of things that they are doing to increase peoples participation such as developing a focus group for discussion about the service and setting up a self advocacy group. They have also introduced a comments box, families and friends meetings, and a newsletter. These developments all indicate wanting to improve feedback received and involving people living in the home in decisions. We had a response to our survey from six people living at the home who had been helped to complete the forms by a member of staff. They mostly told us that they can usually make decisions about what they do each day, evening and at weekends. In answer to the question about what the home does well we had responses such as: computers, take me out and about alot, take me out often another referred to being looked after, a bed to stay in, a roof over their head, being able to visit home, shopping and have bike rides. All said they know who to speak to if they were not happy and four said they knew how to complain. Five said that they were always treated well and one said usually. Three said that staff and managers listen and act on what they say, two said sometimes and one said never but did not give more details. One person said they wanted to be looked after better and have access to their files. Most felt that the home was usually clean and fresh. We received six completed surveys from staff who say that they are given the information they need to meet peoples needs. They said that employment checks were completed before they started work and most felt the induction covered the information they needed well. They all said that they have relevant training to help Annual Service Review Page 4 of 6 them understand meeting the needs of people but one did not feel up to date with new ways of working. Five said that support was regular or often but one person said they only sometimes had support. All but one said that they knew what to do if they had concerns about the home. They all said that ways of sharing information in the home usually worked well. One person commented that the home is run well and meets peoples needs. Another said that they listen to the concerns and problems of service users well. Some single comments were made about what the home could do better such as the food, communication between staff, resurfacing the driveway, and getting a cleaner and cook. The manager tells us that the home has worked at making the complaints procedure more accessible to people living in the home and they have had 5 complaints in the last 12 months. The manager told us that 80 have been resolved within the required timescale with one to be completed. She also told us that all of the resolved complaints have been investigated, upheld and necessary action taken in the home to make changes. The manager also routinely reports incidents to us and informs us of matters reported to social services under safeguarding procedures and action taken in response to incidents. She has shown that she has managed issues well and is still providing a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 11 January 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
