Latest Inspection
This is the latest available inspection report for this service, carried out on 11th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Highcroft Rest Home.
Annual service review
Name of Service: Highcroft Rest Home The quality rating for this care home is: The rating was made on: three star excellent service 0 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Riley Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Highcroft Rest Home 599 Lytham Road Blackpool Lancashire FY4 1RG 01253402066 01253341273 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mrs Melanie Zenay Murphy,Mr James Joseph Murphy Number of places (if applicable): Under 65 Over 65 1 0 0 27 The registered person may provide the following category of service only: Care home only - Code PC To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP (maximum number of places: 27) Mental disorder, excluding learning disability or dementia - Code MD (maximum number of places: 1) The maximum number of people who can be accommodated is: 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Highcroft provides residential care for 27 older people. The home is situated within a residential area of South Shore, Blackpool and is close to local amenities. The promenade and bus and tram routes are close by. Accommodation is situated on the
Annual Service Review Page 2 of 6 0 4 1 1 2 0 0 8 ground and first floors in single and double bedrooms some with ensuite facilities. There is a statement of purpose and service user guide which is given to prospective residents. This written information explains the care service that is offered, who the owners and staff are and what the resident can expect if they decide to live at the home. The fees for the home are £364.70 to £400.00 per week with added expenses for hairdressing, chiropody, toiletries, newspapers and outings. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual service review for Highcroft included the following: The last key inspection was undertaken on 4TH November 2008 when it received a quality rating of three stars. The home was asked to complete an Annual Quality Assurance Assessment by us. The AQAA is a self assessment and data set, which providers are asked to complete each year and is one of the main ways we obtain information about how they are meeting outcomes for people using their service. Completion of the AQAA gives providers the opportunity to tell us about their service and how well they think they are performing. The information given allows us to develop a picture of the service being provided and target our inspection activity. Surveys were returned to us by people using the service providing us with their views about how well the home is doing. We take into account what the home has told us about things that have happened in the previous twelve months, these are called notifications and are a legal requirement. What has this told us about the service? The manager of the home returned the AQAA to us when we asked for it. The information was clear and showed how they were meeting the expectations and outcomes for people using the service. They told us they are carrying out monthly meetings for people using the service in order for them to discuss any issues from the previous months activities also to discuss standards in the home and to raise any other issues they feel they need to share. In addition the home holds quarterly quality group meetings aimed at families and representatives to highlight any issues or concerns and the information is used as part of the business planning programme for the development of the service. In order to gain the views of people using the service they told us they provide monitoring forms so they can measure the effectiveness of the service and make changes where necessary. Comments we received from people living at the home included, I like everything about living here, the staff are super and always have time for you, Its just so nice here, The home does everything well, Nothings to much trouble for anyone. They told us they have introduced an equality and diversity record in the recruitment of staff, so that they can make sure they are providing equal opportunities to applicants so they are not disadvantaged. A dedicated member of staff is monitoring this to ensure the principles of equality and diversity are respected. In addition the home ensures equality and diversity issues are addressed when providing services to people living there. This is carried out by the care planning process and they told us people have the opportunity to have their religious needs met either by attending Annual Service Review Page 4 of 6 church or having clergy visit the home. Surveys we received told us people are happy with this. Information we received told us they have introduced individual activity plans for each person so that the record shows what activity a person has been involved in and can focus on favorites so that peoples choices are met. They said there is a comprehensive complaints procedure available to people who use the service which is included in the homes written information. There have been no complaints investigated in the previous twelve months. They told us they are working hard to continually improve the environment so that it is homely and meets peoples needs. There are a range of aids and adaptations available for people with mobility problems. Comments we received told us people are happy living in the home and very satisfied with all areas of care and support. The information we received told us staff feel supported in their roles, and that they receive regular supervision from the management team so that they are monitored in their individual roles and they have the opportunity to develop their knowledge and skills through an active training programme made available to all staff. What are we going to do as a result of this annual service review? We will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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