Care Home: Hill Bank View (21)

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What the care home does well Staff encourage people to be independent and to make their own decisions. This enables people to have control over their lives. Staff are respectful to people and sensitive in meeting their needs. This helps in making sure people receive care in the way they prefer. The way in which information is gathered and kept about people means staff can provide support in a way that people need and prefer. It also means staff have in depth knowledge and understanding about each individual person and so encourage them to develop skills and experiences safely. Comments received from one person living at the home were positive. They made comments such as, "Supervise well in helping me when I needed. Helping us to get out more". What has improved since the last inspection? The home has been re-decorated throughout making it more pleasant for people who live at 21 Hillbank View. The home has improved the way they support people in accessing more activities of their choice. Additional staff have been employed. This gives people living at the home the flexibility and support to access and participate in activities of their choice. The manager now holds the (NVQ) National Vocational Qualification Level 4 Registered Manager Award in Care. This makes sure that staff have the right skills to do the job they are employed to do. What the care home could do better: There was nothing identified at this inspection that the home needed to improve upon, however the organisation has made improvements since the last inspection and is always is keen to sustain improvement in looking towards improving the services they own.Hill Bank View (21)DS0000007845.V377159.R01.S.docVersion 5.2 Key inspection report CARE HOME ADULTS 18-65 Hill Bank View (21) 21 Hill Bank View Bogs Lane Harrogate North Yorkshire HG1 4DR Lead Inspector Irene Ward Key Unannounced Inspection 20th August 2009 09:00 Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 1 This report is a review of the quality of outcomes that people experience in this care home. We believe high quality care should: • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care home adults 18-65 can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop. The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 2 Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Hill Bank View (21) Address 21 Hill Bank View Bogs Lane Harrogate North Yorkshire HG1 4DR 01423 881911 01423 541889 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Henshaws Society for Blind People Richard Patrick Main Care Home 3 Category(ies) of Learning disability (3) registration, with number of places Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following category: 2. Learning Disability. Code LD, maximum number of places 3 The maximum number of service users who can be accommodated is: 3 18th July 2008 Date of last inspection Brief Description of the Service: 21 Hill Bank View is a care home registered by Henshaws Society for Blind People to provide accommodation and personal care to up to three adults with a learning disability and visual impairment who may also have a physical disability. The home consists of a modern detached property located approximately 4 miles from Harrogate town centre. There are good local amenities within walking distance in Starbeck including shops and cafes. All three bedrooms are for single accommodation, one of which, on the ground floor, has en suite toilet facilities. The other two bedrooms, which are on the first floor, are both close to a shared bathroom. The internal design of the house meets the needs of the three people living there. The home has a well maintained garden to front and back and there is an area of hard standing for parking to the front. There is level access to the home. The weekly fees on 20th August 2009 range from £740.90 to £754.00 and do not include costs for hairdressing, chiropody, toiletries and transport to leisure activities. This information was supplied to the Care Quality Commission during the site visit. Relatives and other interested parties are able to have access to inspection reports by requesting them from the home. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 5 Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 6 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star good. This means that people who use the service experience good quality outcomes. The Care Quality Commission inspects homes at a frequency determined by how the service has been risk assessed. The inspection process has now become a cycle of activity rather than a series of one-off events. Information is gathered from a variety of sources, one being a site visit. More information about the inspection process can be found on our website www.cqc.org.uk This is what we used to write this report: · We looked at information we have received about the respite centre since it was registered. · We asked for information to be sent to us before the inspection, this is called an annual quality assessment questionnaire (AQAA). · We sent surveys to people who receive a service and to staff who work at the home. · One inspector visited the home unannounced. This visit lasted over four hours and included talking to senior staff on duty about their work and the training they have completed, and checking some of the records, policies and procedures the home has to keep. · We looked at all three peoples care records to check that a plan had been formulated which helped staff provide support to people according to their needs and wishes. · We focused on the key standards and what the outcomes are for people who use the service. We have reviewed our practice when making requirements, to improve national consistency. Some requirements from previous inspection reports may have been deleted or carried forward into this report as recommendations but only when it is considered that people who use services are not being put at significant risk of harm. In future, if a requirement is repeated, it is likely that enforcement action will be taken. The site visit took place on the 20th August 2009. Senior staff were able to assist throughout the visit and available for feedback at the end of the inspection process. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 7 What the service does well: What has improved since the last inspection? What they could do better: There was nothing identified at this inspection that the home needed to improve upon, however the organisation has made improvements since the last inspection and is always is keen to sustain improvement in looking towards improving the services they own. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 8 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line – 0870 240 7535. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 9 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 10 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): Standard 2. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Peoples needs are properly assessed prior to admission, this makes sure that 21 Hillbank View is the right place for them to live. EVIDENCE: The senior staff on duty confirmed that information is made available to anyone interested in moving into the home in the form of the service user guide before they move in. There have been no new admissions since the last inspection or for quite sometime. The three people who live at the home have shared the house for a long time. Senior staff said that if someone were considering moving into the home they would be given the opportunity to visit the home and stay for a meal, overnight or whatever they were comfortable with. Staff on duty were aware however of the need for comprehensive preadmission assessments and explained that any such admission would be arranged via a planned introductory programme which would include visits to the home and a trial placement prior to this being made permanent. They visit Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 11 people and get information from relatives and other professionals to help them decide if they will be able to meet people’s needs before a place is offered. This is particularly useful for those people who have complex needs and/or difficulties with communication. Records of all three people showed that the pre-admission assessments carried out by the home were very comprehensive and detailed the specific individual needs of people and how these are to be met. Each person living at the home had an individual statement of terms and conditions or licence agreement, which had been agreed between them and the home. One survey was returned from a person living at the home. They told us that they received enough information about the home before they moved in. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 12 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): Standards 6, 7 and 9. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The care provided is of a good standard and encourages people to make their own decisions about how they wanted to live their lives. EVIDENCE: One person was in at the time of the site visit. They looked well cared for and staff were seen supporting them during the day and it was clear that they understood the persons need. They supported them sensitively and supported people to make choices. Each person has an individual care plan or an individual support plan, detailing their individual needs and the actions that staff need to follow to meet these. The care plan focuses on the person and contains information about every aspect of the persons life, it focuses on achievement and improving opportunities for individuals. The care plans are very detailed and covered daily routines and how people preferred their care to be provided. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 13 All areas of daily life such as peoples personal care, activities, and living skills were covered in the plans. They also focus on special requirements such as peoples dietary needs and likes and dislikes. The care plan/support plan provided the reader with very good information was easy to understand and gave a sense of the person. The plans are reviewed regularly. Also present were a range of risk assessments with the purpose of supporting people to live as independently as possible with safeguards in place, these were also reviewed regularly. One person spoken to said that life at the home was satisfactory. They told us that they are able to do the things they want. The other two people were not available as one person was away on holiday and the other person was in hospital. One survey was returned from someone living at the home. When asked what does the home do well? They said, Supervise well in helping me when i needed. Helping us to get out more. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 14 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): This is what people staying in this care home experience: Standards 12,13,15,16 and 17. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use this service are always able to make choices about their lifestyle and are supported by staff to carry these out. EVIDENCE: There are many varied activities happening throughout the week, which are appropriate to the needs, age and abilities of the people living at the home. People who live at 21 Hillbank View have the opportunity to attend various college courses. Some people who are more independent also have days at home to participate in personal shopping, laundry and household tasks. Activities include personal shopping, visiting family and friends, eating out and day trips. Everyone attends the Henshaws Arts and Crafts centre through the week participating in various activities. People make jewellery, cards, and mirrors and do woodwork at the Arts and Crafts centre. People are also Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 15 supported to attend Harrogate College and The Junction, where one person told us that they are learning about computers. The staff at the home encourage people to choose where they would like to go. In addition to this there are regular outings to places of interest, lunches, and meals out. People are offered a varied and nutritious diet and are involved with the menu planning at the home. People are encouraged to try different and new foods. Menu sheets seen were varied and people choose what they want to eat. As part of peoples living skills they are supported and encouraged to shop, prepare and cook some of their own meals. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 16 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): Standards 18, 19 and 20. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Peoples personal and healthcare is provided appropriately and sensitively according to individual needs. EVIDENCE: Everyone has care plan, which details how they will be supported with their health and care needs. The care plans look at general health including Optical, Podiatry and Dental needs. People visit their GP regularly and their medication is reviewed. Each person living at the home is registered with a General Practitioner. Peoples health needs were recorded in their individual support plans with additional step-by-step instruction as to how they wished to be supported. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 17 Harrogate District Hospital is used for Accident and Emergency service and most out patient’s appointments. The home operates a monitored dosage system. There is a policy in place for the storage and administration of medication for all staff working in the home to follow. The Medication Administration Records show that everyone receives their medication as prescribed. Records were up to date and well maintained. Medication seen in the home was securely stored in a locked cabinet. No controlled drugs are currently held. All staff that administers medication in the home have provided with medication training. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 18 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): Standards 22 and 23. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who use the service have access to an effective complaints procedure and are protected from harm. EVIDENCE: A comprehensive complaints procedure is followed and is made available to people and any other interested parties. The complaints procedure is also produced in various formats such as Braille, large print or tape. The complaints procedure is summarised within the service user guide. No complaints have been received by the Care Quality Commission. People when asked were clear as to whom they would speak to if they had any concerns or worries. They said they would speak to either the manager or the staff. There is a policy and procedure with regard to safeguarding adults and the procedure to take if there is a suspicion of abuse and staff demonstrated a good awareness of this. Staff receive training in adult protection and safeguarding issues during induction training and further training when required. There have been no allegations regarding safeguarding made to the home or to the Care Quality Commission. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 19 Appropriate recruitment procedures are followed, with references and Criminal Records Bureau (CRB) checks made to reduce the risk of unsuitable people working in the home. Peoples finances were discussed and checked with senior staff on duty. Monies checked all balanced and receipts are obtained for all purchases made. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 20 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): Standards 24 and 30. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People live in a clean, comfortable and safe home. EVIDENCE: The home is a detached house and the design of the home allows a small cluster of people to live together in a non-institutional environment. The home provides good accommodation for people. This includes a lounge and a through dinning room and kitchen and a ground floor bedroom that has en suite WC and wash hand facilities. There are a further three bedrooms on the first floor. One of which is the staff sleeping in room and office. There is also a shared bathroom on the first floor. This was an unexpected visit and the home was welcoming, clean, and well maintained. The recommendations made Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 21 at the last inspection regarding some of the rooms being in need of redecorating have been done. Staff told us that the entire house had been redecorated since the last inspection. Communal areas were comfortable and homely and provide a safe environment for everyone. There is level access to the home. One persons room was seen. This had been personalised with posters and their various possessions such as televisions, radio, CD players and items they had collected and made. Rooms have been decorated and furnished appropriate for their age. People said that the home is always fresh and clean. There is a small garden to the front of the property with a drive leading to a garage. There is also a rear garden. The gardens were well maintained and people have a good outdoor area to sit out in or walk around if they wish. A range of maintenance checks is completed on a regular basis by Henshaws to make sure that the house is safe and secure. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 22 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): Standards 32, 34 and 35. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Sufficient staffing levels, proper recruitment procedures and good staff training means that peoples needs are being met and their interests are safeguarded. EVIDENCE: Staffing levels were sufficient for meeting the needs of people. The duty rota showed that there are usually two members of staff on duty both in a morning and afternoon. This includes the registered manager’s hours. Senior staff told us that staffing hours had increased as two new staff have commenced working at the home. This has helped when planning on what activities people who live at the home were doing and has also made sure that people’s social activities are not compromised. At night there is one staff sleeping in on the premises. The organisation operates an on-call system, where managers are all on a rota so that a senior staff member is available in case there is an emergency. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 23 The staff records of two staff were looked at. One of which was a new member of staff. These showed that all the necessary pre employment checks had been carried out prior to the new workers starting in post. All records showed completed application forms, two written references, CRB (Criminal Record Bureau) checks had been obtained. The home provides all training that is required. A range of other training has been completed by staff such as food hygiene, POVA (Protection of Vulnerable Adults), moving and handling, emergency aid, equality and diversity, NAPPI and medication are just some of the training staff have attended. One staff holds National Vocational Training Level 3 and another holds Level 4. Staff confirmed when spoken to that they received regular supervision from the manager, records confirmed that staff this. Staff commented positively about the support they receive from the registered manager. Staff made comments such as,Henshaws are very good on training. Staff meetings are held regularly and minutes of meetings were seen at the site visit. People who live at the home who were spoken to on the day spoke positively about staff. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 24 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): Standards 37, 39 and 42. People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People benefit from a well managed home in which their needs and wishes are put first. EVIDENCE: The registered manager has worked at the home for sometime. The manager holds the (NVQ) National Vocational Qualification Level 4 Registered Manager Award in Care. The home has a good and effective management team in place. The ethos of the home is open and positive. People who use the service and Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 25 staff all commented highly about the home. Regular house and staff meetings are held and minutes are taken. Comprehensive Quality Assurance systems are in place and the home is audited regularly by the organisation. A manager’s monthly visit is carried out and a report is written. This is carried out by one of the managers from another of the community houses. The schemes manager carries out regular three monthly visits to the home and reports are completed. All accidents are recorded as required and an accident book is maintained in line with the requirements of Data Protection. One persons finances were checked at this site visit. Monies checked at the time of the visit all balanced and receipts are obtained for all purchases made. Information provided from the Annual Quality Assurance Assessment (AQAA) and the examination of selected health and safety documents show that regular checks to electricity and gas and fire safety equipment are regularly undertaken. Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 26 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 3 3 X 4 X 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 X 26 X 27 X 28 X 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 X 34 3 35 3 36 X CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 X 3 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 3 X 3 X X 3 X Version 5.2 Page 27 Hill Bank View (21) DS0000007845.V377159.R01.S.doc No. Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Hill Bank View (21) DS0000007845.V377159.R01.S.doc Version 5.2 Page 28 Care Quality Commission Care Quality Commission Yorkshire & Humberside Region Citygate Gallowgate Newcastle Upon Tyne NE1 4PA National Enquiry Line: Telephone: 03000 616161 Email: enquiries.yorkshirehumberside@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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