Latest Inspection
This is the latest available inspection report for this service, carried out on 27th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hillingdon House.
Annual service review
Name of Service: Hillingdon House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Bowman Date of this annual service review: 2 7 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 31 Salisbury Road Farnborough Hampshire GU14 7AJ 01252542148 Telephone number: Fax number: Email address: Provider web address:
hillingdon@regard.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Jones Conditions of registration: Category(ies) : learning disability Conditions of registration: The Regard Partnership Ltd Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users to be accommodated is 9. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registration of an new Responsible Individual Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hillingdon House provides care and support to younger adults, who have learning disabilities and complex needs. The home is part of a large number of services owned and managed by The Regard Partnership Ltd. The people who use the service are given help with all aspects of their lives but are
Annual Service Review Page 2 of 6 encouraged to be as independent as possible. There are nine bedrooms, a kitchen, lounge, dining room and laundry facilities. Additionally the home has a conservatory backing on to a large garden creating more communal space. Hillingdon House is situated in a residential area, close to the main shopping centre in Farnborough. The home is close to public transport as well as having its own transport. Fees range from #1,323 per week to #1,668 per week. These fees do not include the purchase of personal requisites, chiropody and hairdressing services. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection. A telephone call to the home to ascertain if there had been any changes with respect to fees charged. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to make. The AQQA recorded that some of the changes made as a result of listening to the service users included, involving them in the interviewing process when recruiting new staff, updating the service user guide in pictorial format as well as text to enable service users to access the information more easily, and devising a pictorial menu planner, which enables service users to make more informed choices in meal planning. A photo board showing which staff are on duty over a twenty four hour period enables service users to see which staff will be on duty and to choose the staff they would like to support them individually. The homes own quality assurance questionnaires had included positive responses from service users, who completed them, about the changes made by the service to improve outcomes on their behalf. Comments from other stakeholders included, thank you for taking such good care of my sister, it was good to see her in such good health and so happy, and the service user care plans are easy to use, service user friendly and very person-centred. The AQAA recorded that no complaints or safeguarding referrals had been made over the previous twelve months and we have received no complaints about the service over the last twelve months. The home continues to let us know about the things that have happened since our last key inspection and they have shown that they have managed issues well. Although the service does not currently have a registered manager, we have been informed of the appointment of an experienced manager in February 2008, and an application to register the manager is in progress. The previous inspection report of 29th July 2008 contained no requirements and only one recommendation for the improvement of the service. All outcome areas for service users were judged as good. The management work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 29th July 2010. However, we can inspect the home at any time if we have concerns about the quality of the service or safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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