Latest Inspection
This is the latest available inspection report for this service, carried out on 29th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hillside Grange.
Annual service review
Name of Service: Hillside Grange The quality rating for this care home is: The rating was made on: two star good service 2 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Malloy Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Old Sunderland Road Felling Gateshead Tyne & Wear NE10 0BU 01914386000 01914380191 Telephone number: Fax number: Email address: Provider web address:
www.barchester.com Barchester Healthcare Homes Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 50 0 0 50 The maximum number of service users who can be accommodated is: 50 The registered person may provide the following category of service only: Care Home only, Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category, Code OP, maximum number of places 50 Dementia, Code DE, maximum number of places 50 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home can provide personal care for 50 older people. This includes a separate area on the first floor that can care for people who have dementia. The home cannot provide nursing care. 2 3 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Hillside Grange is a two storey converted building in the Sunderland Road area of Felling in Gateshead. Churches, shops and other facilities are within easy reach of the home, although there are some fairly steep hills to negotiate, however, it is easy to get to by bus or car. The home has extensive lawned areas to the front and an enclosed patio area to the rear, which is used by service users. The main entrance at the front of the home has a number of steps but the entrance to the rear of the building has a ramped access. There is a lift to take people to and from the first floor. All of the necessary facilities are provided including an emergency call system and the bathrooms and toilets are suitable for the people who live there. Details of weekly fees are available from the home. Additional charges are made for hairdressing, personal items, outings and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review or key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us about the improvements the service has made in the past year. These include: Introducing a person centred approach into care planning. Improving the quantity and quality of social activities, developing the Memory Lane Unit and making more use of the company minibus for outings. Ongoing redecoration, refurbishment and maintenance of the home to enhance the environment. Improving the dining experience for people living at the home including flexible dining and greater choice of meals. Staff have been provided with additional training including infection control, and the manager has completed Dementia Care Mapping training. We received one survey from a person living at the home who was assisted by a relative to complete the survey. This person told us that they received enough information about the home before they moved in and have written information about the homes terms and conditions. They said they usually receive the care and support Annual Service Review Page 4 of 6 they need and the home always makes sure they get the medical care they need. They said staff are usually available when they need them and staff always listen and act on what they say. This person told us the home never arranges activities they can take part in if they want. They said they usually like the meals at the home. They said there is someone they can speak to informally if they are not happy but do not know how to make a formal complaint. The person said the home is usually fresh and clean. Comments about what they feel the home does well were, Quick to get doctor when ill. Good care. Good meals. The person also told us what the home could do better, they said, A facelift, modernising. More activities as there are none. We received four surveys from staff who work at the home. They told us their employer carried out checks, such as a Criminal Records Bureau check and references, before they started work. They indicated their induction training covered everything they needed to know to do the job when they first started. Staff said they are given training that is relevant to their role, helps them understand and meet individuals needs, and keeps them up to date with new ways of working. Most said they are given training that gives them enough knowledge about health care and medication though one staff member said they are not. Staff gave variable responses about whether they are given up to date information about the needs of the people they care for, if the ways they share information about people work well, and if there are enough staff to meet the individual needs of all the people who live at the home. Most staff said their manager regularly gives them enough support and meets with them to discuss how they are working, though one said they never do. All said they know what to do if someone has concerns about the home. Comments from staff on what the home does well were, It gives good care to residents, always, and, Provides a good standard of care. Comments on what the home could do better were, Being updated, and, Offer a better standard of care if we were fully staffed. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 22 March 2012. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
